The TicketStatusDescriptionActor allows an agent to look up a ticket’s status. This actor is located at /atg/ticketing/TicketStatusDescriptorActor.
This actor uses the statusDescription actor-chain.
Parameter | Description |
|---|---|
| The ID of the ticket description. |
| The name of the ticket status. |
| The element name of the ticket status. |
Ticket Status Description Example
The following example looks for tickets that have a status of CLOSED.
curl -L -v -b agent_cookies.txt -H "Content-Type: application/json" –d
"{\"baseName\" : \"STATUS\", \"elementName\" : \"element\", \"descriptionId\" :
\"Closed\"}" "http://localhost:8080/rest/model/atg/ticketing/
TicketStatusDescriptionActor/statusDescription"
