Creating a New Ticket

The createNewTicket actor-chain allows an agent to create a new ticket, making it the current ticket.

Parameter

Description

dispositionOption

Identifies a ticket disposition used for this ticket.

reasonCode

Adds a reason code to the ticket.

ticketNote

Adds a ticket note to the new ticket.

subStatus

Provides a sub-status for the ticket.

publicNote

Identifies if the ticket note is public.

doDispositionPrompt

If set to true, will present ticket disposition prompts to the agent.

Create New Ticket Example
curl -v -b agent_cookies.txt -H "Content-Type: application/json"
"http://localhost:8180/rest/model/atg/svc/agent/ui/formhandlers/TicketActor/
createNewTicket"

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