Go to main content

Oracle® Servers X8-2 and X8-2L Installation Guide

Exit Print View

Updated: July 2020

Auto Service Request

Oracle Auto Service Request (ASR) is a feature provided to customers who have Oracle Premier Support. Oracle ASR is the fastest way to restore system availability if a hardware fault occurs. Oracle ASR software is secure and customer installable, with the software and documentation downloadable from My Oracle Support at https://support.oracle.com. For instructions on downloading the ASR software when logged into My Oracle Support, refer to "Oracle Auto Service Request" knowledge article (doc ID 1185493.1).

When a hardware fault is detected, Oracle ASR automatically opens a service request with Oracle and transfers electronic fault telemetry data to help expedite the diagnostic process. Oracle diagnostic capabilities then analyze the telemetry data for known issues and delivers immediate corrective actions. For security, the electronic diagnostic data sent to Oracle includes only what is needed to solve the problem. The software does not use any incoming Internet connections and does not include any remote access mechanisms.

For more information about Oracle ASR, go to: https://www.oracle.com/support/premier/auto-service-request.html