Support Reports

The following standard support reports are available in NetSuite. Click a link for more information.

• Customer Service Reports

  • Closed Case Analysis Summary Report

  • Closed Case Analysis Detail Report

  • Open Case Analysis Summary Report

  • Open Case Analysis Detail Report

  • Closed Case Escalation Summary Report

  • Closed Case Escalation Detail Report

  • Open Case Escalation Summary Report

  • Open Case Escalation Detail Report

  • Case Activity by Support Rep Summary Report

  • Case Activity by Support Rep Detail Report

• Issue Management Reports

  • Open Issues Summary Report

  • Open Issues Detail Report

  • Closed Issues Summary Report

  • Closed Issues Detail Report

Related Topics

• Case Alerts on Support Cases
• Performance Metrics for Support Cases
• Monitoring Support Performance

General Notices