Open Case Escalation Summary Report

The Open Case Escalation Summary report provides the number of open cases that have been escalated and the respective date ranges they were escalated.

Click the number of cases to view a list of the cases for that date range. You can also click the name of an employee to view a list of cases that have been escalated to that employee. If there is only one case for a customer or date range, the case record opens.

To see the Open Case Escalation Summary report:

Go to Reports > Customer Service > Open Case Escalation.

A message appears indicating that your report is loading. The status bar in the footer of the report indicates the progress as your report loads. You can click Cancel Report next to the status bar to stop the report from loading.

Note:

This report does not support reporting by period even when the Report by Period preference is set to All Reports. The Report by Period preference can be configured at Home > Set Preferences, the Analytics subtab.

For information about working with reports, see the following topics:

• Navigating a Report

• Setting Report Footer Options

• Graphing a Report

• Printing a Report

• Emailing a Report

• Scheduling a Report

• Exporting a Report

• Report Customization

• Reporting Overview

Related Topics:

• Closed Case Analysis Summary Report
• Closed Case Analysis Detail Report
• Open Case Analysis Summary Report
• Open Case Analysis Detail Report
• Closed Case Escalation Summary Report
• Closed Case Escalation Detail Report
• Open Case Escalation Detail Report
• Case Activity by Support Rep Summary Report
• Case Activity by Support Rep Detail Report
• Open Issues Summary Report
• Open Issues Detail Report
• Closed Issues Summary Report
• Closed Issues Detail Report
• Support Reports

General Notices