Viewing Recurring Revenue Bridge Chart
The ARR and MRR Bridge Chart shows how recurring revenue changes over time, highlighting where revenue grows or drops. The chart breaks down gains and losses into clear categories, helping you spot important trends quickly. Click a category in the chart to open a detailed report with transaction-level details for deeper analysis. For information, see Recurring Revenue Detail Report.
Recurring Revenue Bridge Chart Key Components
The recurring revenue bridge chart includes the following key components:
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Data sources - Subscriptions and billing information from NetSuite.
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Visualization - Bridge chart showing changes in recurring revenue.
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Impact Categories - Four main types include new, upsell, downsell, and churn, highlighting drivers of growth or loss.
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Impact Subcategories - Detailed breakdowns such as new customer, add-on, item removal, and customer churn, clarifying reasons for each change.
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Filters - Metric (ARR or MRR), subsidiary, customer, item, department, class, and location.
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Reporting periods - Monthly, quarterly, or yearly periods with start and end dates available for selection for analysis.
Key Terms and Definitions
The following table lists the key terms and their definitions.
|
Term |
Definition |
|---|---|
|
MRR |
The total predictable revenue generated from active subscriptions each month. |
|
ARR |
The total predictable revenue generated from active subscriptions each year. |
|
Starting Balance |
The recurring revenue at the beginning of the selected period. |
|
New |
Revenue from new customers or contracts. |
|
Upsell / Add-on |
Additional revenue from existing customers upgrading or adding services. |
|
Downsell / Item Removal |
Revenue lost due to customers downgrading or removing services. |
|
Churn / Customer Churn |
Revenue lost from customers who cancel their subscriptions. |
|
Ending Balance |
The recurring revenue at the end of the selected period. |
To view the recurring revenue bridge chart:
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Go to Subscription Metrics > Revenue Metrics > View.
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From the Metric filter, select ARR or MRR.
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(Optional) Apply filters to refine your results.
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Select the category, duration, start period, and end period you want to review.
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View the summary report for your selected period.
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Click any amount, such as new sales or churn, to see transaction-level details.
You can export details to CSV for further analysis.