Fulfilling Orders with Australia Post Shipments

The following section shows how to fulfill orders using delivery options specific to Australia Post services. For general instructions on order fulfilment, see Fulfilling Orders. You can also review the package limitations and other topics related to fulfilling orders with shipping integration:

• Limitations for Australia Post Integration

• Partial Fulfillment with Australia Post Shipments

• Bulk Fulfillment with Australia Post Shipments

• Item Fulfillments and Multiple Shipping Routes

• Printing labels from an item fulfillment

To fulfill orders with Australia Post shipments:

1. Go to Shipping > Shipping > Fulfill Orders.

   If you have the Sales Order open, click the Fulfill button. A blank Item Fulfillment page is displayed. Proceed to Step 3.

2. On the Fulfill Orders page, click the Fulfill link for the order.

3. On the Item Fulfillment page, do any of the following:

   • Edit select details in the Primary Information section.

   • If you have the Pick, Pack and Ship feature enabled, be sure to set the appropriate order status to either Packed or Shipped in the Status field to enter packages. For more information, see Pick, Pack, and Ship Overview.

4. Click the Shipment Details icon to enter the customer reference and more delivery instructions.

   • On the Shipment Details popup, you can see the default customer reference details taken from the shipping registration record. You can still edit one or both selections in the Customer Reference fields. For more information, see Registering an Australia Post Account.

     Note:

     The customer reference details and delivery instructions apply to all packages included in this fulfillment.

   • The phone number and email address of the customer also appear in the shipment details. These details are used for notifications sent to web store customers who have selected the parcel collection service. You can edit these details on the customer record, in the Email | Phone | Address section. For detailed instructions, see Customers. For information about parcel collection and valid phone number formats, see Setting Up the Collections Widget.

5. On the Items subtab, do any of the following:

   • You can clear the box for the items to be excluded from this fulfillment. It automatically adjusts the shipping cost displayed on the Shipping tab.

   • If you need to change the quantity or exclude certain items from this fulfillment, you can do a partial fulfillment. For more information, see Partial Fulfillment with Australia Post Shipments.

6. On the Shipping subtab, you can do the following:

   • In the Shipping Method, select a different shipping item.

   • In the Address Select field, select a different shipping address.

     Important:

     Verify that the correct city, town, or suburb corresponds to the postcode of the shipping address. In standard address forms, enter the suburb or town in the City field.

     Note:

     When selecting a shipping address, be sure that it is entered in the separate address fields and does not use the Override option. Integrated shipping labels cannot be generated from override addresses. To verify that the Override option is not used for the shipping address, click the open icon that appears when you point to the right of the Address Select field. For more information about this option, see Entering an Address on a Record.

   • Check the Integrated Shipping Label box to create the Australia Post shipping labels.

     If you use the Pick, Pack, and Ship feature, the Integrated Shipping Label box is automatically checked when the fulfillment reaches the stage when shipping labels are created. For more information, see Pick, Pack, and Ship Overview.

   • Verify the shipping cost.

     You can calculate the shipping cost only if there are packages in the item fulfillment. If you change the shipping method or address, click the calculator icon beside the Shipping Cost field to reflect adjustments to the cost.

7. On the Packages tab, in the Package Details column, click the Package Details icon.

8. On the Package Details popup, enter the values in the following fields:

   Important:

   Safe Drop, Authority To Leave, and Dangerous Goods are options you can choose only if they are available for your selected shipping method and for your account with Australia Post.

   Field	Description
   Authority to Leave	(Optional) Check this box if your customer allows the option to leave the package at the delivery location, regardless if someone is present to receive it or not. Note: This option is available only for services with Signature on Delivery. Do not select this option without prior authority from your customer.
   Safe Drop	(Optional) Check this box if your customer allows the option to leave the package in a safe place at the delivery address, although no one is there to receive it and sign for it. Note: You can check either Authority to Leave or Safe Drop, but not both. If both Authority To Leave and Safe Drop are not checked, the name and signature of the recipient should be captured. So, if no one will receive the package and sign for it, a notification card will be left and the package will be taken to a nearby Post Office.
   Dangerous Goods	(Optional) Check this box to indicate that the package contains dangerous goods. Note: This option is not available for Express Post services. For more information about delivering dangerous goods, please visit the Australia Post web site at http://auspost.com.au/parcels-mail/dangerous-and-prohibited-items.html.
   Length	Enter the length of the package in centimeters.
   Width	Enter the width of the package in centimeters.
   Height	Enter the height of the package in centimeters.

   Note:

   The value of at least two dimensions must be set to 5 cm each or above. The maximum value is up to 105 cm.

9. Click OK to close the Package Details popup and return to the Item Fulfillment page.

10. On the Packages subtab, do any of the following:

    • Click Add to enter another package.

    • When you fulfill an item that is set to ship individually, create a separate package for the item. For more information, see Packages Subtab or Sales and Shipping Information for Items.

    • If you have items with default package settings on the item or shipping record, these values are used for the packages on the item fulfillment. You can edit or replace the default package. For more information about default packages, see Creating Package Types for Australia Post.

    • The total weight of the package is displayed in the Kg column. You can enter more information for the description of the package content.

    Note:

    If you add or remove packages, you must recalculate the shipping cost. On the Shipping tab, click the calculator icon beside the Shipping Cost field.

11. After entering the item fulfilment details, click Save.

During order fulfillment, the following are also generated:

• Shipping labels – An item fulfillment cannot be saved if the shipping labels have not been successfully generated. For instructions to print shipping labels, see Printing labels from an item fulfillment.

  Important:

  After a label has been created, changes to the shipment and package details on the item fulfillment are not reflected on the generated shipping label.

• Shipping ID – The Shipment ID is requested from Australia Post and displayed on the Shipping subtab of the fulfillment record.

• Tracking Number – One tracking number is assigned to each package within the order fulfillment. Look for the tracking number on the Packages subtab of the fulfillment record. For more information about tracking numbers, see Tracking Australia Post Shipments.

• Shipping Registration ID – This field displays the shipping registration name from the Shipping subtab of the fulfillment record.

Note:

If you have set up the order fulfillment notification, the email is automatically sent after fulfilling the order. For more information, see Sending Order Fulfillment Email.

If you use the Pick, Pack, and Ship feature, the labels, tracking numbers, shipment ID, and shipping registration ID are automatically generated when the fulfillment has reached the stage at which you have chosen to generate the labels. For example, you have chosen to generate shipment details at the Packed stage. If you create an item fulfillment record with the Picked status, no shipment details are displayed. When you click the Marked Packed button or manually change the status to Packed, the shipment ID and labels are generated. The packages are automatically created and displayed with the tracking number. For more information, see Fulfilling Orders Using Pick, Pack, and Ship.

Partial Fulfillment with Australia Post Shipments

When you fulfill only select items or partial quantity of a sales order, the package details and shipping cost must be adjusted on the item fulfillment record. For the package details on the Item Fulfillment page, click the Packages subtab to verify that the number of packages correspond to the item quantity. You can also verify the weight and other package details. To calculate the shipping cost, click the Shipping tab and then click the Calculate icon beside the Shipping Cost field.

The tracking number, shipment ID, and shipping labels are generated for the partially fulfilled order. When you fulfill the rest of the items on the same order, an item fulfillment record is generated with shipment details.

Bulk Fulfillment with Australia Post Shipments

To fulfill orders in bulk:

1. Go to Shipping > Shipping > Fulfill Orders.

2. On the Fulfill Orders page, enter or select the shipping details in the following fields:

   • In the Set Shipment Status To field, select the status to be assigned to all orders to be fulfilled. This field is displayed only if you use the Pick, Pack, and Ship feature.

   • In the Ship Via field, select the Australia Post shipping item to be used to deliver the orders.

     For detailed instructions on bulk fulfillment, see Bulk Fulfilling Orders.

3. On the Orders subtab, do the following:

   1. In the Fulfill column, check the box for the orders to be fulfilled in bulk.

   2. In the Label Integration column, check the box for the orders where shipping labels are generated. This option is the same as the Integrated Shipping Label box on the item fulfillment record.

      Note:

      If you use the Pick, Pack, and Ship feature, the Label Integration box is enabled only when the shipment status has reached the stage when labels are scheduled to be created. You can select the shipment status in the Set Shipment Status To field. For more information, see Fulfilling Orders Using Pick, Pack, and Ship.

   3. In the Weight column, enter the total weight of the package for each order.

4. Click Submit

   The orders you selected are processed as one job. The Processed Records page is displayed to show you the status of the job. To view the list of successfully processed order fulfillments, go to Shipping > Shipping > Fulfill Orders > List

   You can also generate and print shipping labels in bulk after lodging your orders with Australia Post. For more information, see

Printing labels from an item fulfillment

You can print shipping labels after you have fulfilled the order. One label is generated per package within an order fulfillment. If a fulfillment has multiple packages, labels for each of the packages are included in one PDF file.

Before printing Australia Post shipping labels, review the following printing conditions:

• If you use the Shipping Label Integration feature, you can generate and print the Australia Post shipping label for orders that are shipped through Australia Post. Based on printing preferences on your shipping registration, you can generate a shipping label with or without the Australia Post brand on your selected layout. For more information, see Registering an Australia Post Account.

• If you use the Pick, Pack, and Ship feature, the shipping label is generated when the fulfilled order reaches the stage you selected in the Shipping Label Creation Stage preference. For more information, see Setting Up Shipping Preferences for Australia Post.

For more information on required features and settings, see Prerequisites.

To print labels from an item fulfillment:

1. Go to Shipping > Shipping > Fulfill Orders > List

2. On the Item Fulfillments list, click the View link for the order fulfillment to be printed.

   Note:

   The print option is available in view mode only.

3. On the Item Fulfillment page, point to the Print icon and then select Print Shipping Partner Documents from the dropdown menu.

   

   A preview of the shipping labels is displayed in PDF. You can review the address and other shipping details before printing the labels. On your print settings, you can set the number of copies to be printed based on the number of packages on your order fulfillment.

   You can also generate and print shipping labels in bulk after lodging your orders with Australia Post. For more information, see Generating Shipping Labels in Bulk.

Related topics

Shipping Integration with Australia Post

Getting Started with Australia Post Integration

Setup Requirements for Australia Post Integration

Registering an Australia Post Account

Creating Australia Post Shipping Items

Setting Up the Transactions and Web Store for Shipping

Calculating Australia Post Rates

Lodging Orders with Australia Post

Tracking Australia Post Shipments

Deleting Fulfillments with Voided Australia Post Shipments

Common Australia Post Integration Errors

General Notices