Feature Summary

Features Delivered Disabled: Customer Action Required for Use

This table provides a summary of the features that require customer action before they can be used by end users. These features are delivered in a disabled state, and you can choose if and when to enable them.

Examples of such features include:

  • New or expanded BI subject areas that need to be incorporated into reports
  • Integration required to utilize new web services
  • Features that must be assigned to user roles before they can be accessed

These features are non-disruptive since they remain inactive until you take action. You can selectively enable them, allowing you to set your own testing and rollout schedule.

Service Center

Feature Action Required
Agent Browser UI: Mark All Attachments Private Setup Required
Agent Browser UI: Add New Button in a Report Control Read Only Setup Required
Chat in Browser UI: Agent Suggestions powered by Oracle Digital Assistant Setup Required
Chat in Browser UI: Language Translation powered by OCI Setup Required

Platform

Feature Action Required
B2C Service Health Metrics Setup Required

Channels

Feature Action Required
Chat in Browser UI: Create custom 'Action Buttons' for the Chat Panel Setup Required

Features Delivered Enabled: Ready for Use by End Users

This table provides a summary of the features included in the document that are ready to be used by end users.

The impact of these features can be categorized as follows:

  • Larger Scale UI or Process-Based: These features have a higher potential impact on users due to their complex designs. Focus your acceptance testing on these features.
  • Small Scale UI or Process-Based: These features have minimal impact on users and typically involve minor changes to fields, validations, or programs.
  • Report: These features have minimal impact on users and include new or modified, Oracle-delivered, ready-to-run reports.

Platform

Feature Impact
SPM Frameworks: Async CPMs for Task Small scale

Administration

Feature Impact
Element Manager: Limit Package Size to Prevent OOM Issues Small scale
Element Manager: Modify Configuration Settings and Messages base values during import Small scale
Element Manager: Element type information in dependencies view Small scale
Element Manager: Notification of Completion of Export Small scale
Element Manager: Import progression indicator Small scale
Service Usage Metrics: Relative threshold-based Sessions usage alerting. Small scale
Administration UI: New Enhancement Alert Banner in Admin UI Small scale
Enhanced Business Rules: Execute object event handlers for Tasks Small scale
Data Lifecycle Policies: Enforcing range operators in a filter Small scale
Data Lifecycle Policies: Custom policy to purge Chat Transcripts Small scale

Automation

Feature Impact
Enhanced Business Rules: Export Usage Statistics Small scale

Service Center

Feature Impact
Agent Browser UI: Attachment Image Viewer Small scale
Email Notifications on Staff Account @mentions Small scale
Chat in Browser UI: View Agent Settings for Max Chats Small scale
Agent Browser UI: Disable Parent Node Small scale
Agent Browser UI: Configuration Assistant Admin Card Small scale

Accelerators

Feature Impact
Ability to Share Feedback on Accelerators from the Listing Page Small scale

Integration

Feature Impact
External Objects & Integrations: Custom Parameters for Authentication Small scale

Reporting

Feature Impact
Analytics: Honoring Additional Chart Formatting in BUI Small scale

Extensibility

Feature Impact
Event Services: Support for Azure Event Hub Small scale

Channels

Feature Impact
Chat in Browser UI: Report on “Not in Focus” Chat Time Small scale

Digital Customer Service

Feature Impact
Web Chat for B2C Service Support for 24.04.0 (24B) Client Larger scale