Revision History
This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:
| Date | Module | Feature | Notes |
|---|---|---|---|
| 11 DEC 2024 | Knowledge | Content Grid for Customer Portal | The Oracle B2C Service site has to be on 24D version to benefit from this enhancement. |
| 11 DEC 2024 | Knowledge | Link to Search Results from Suggestions | The Oracle B2C Service site has to be on 24D version to benefit from this enhancement. |
| 11 DEC 2024 | Knowledge | Multi-Facet Supports OR in Customer Portal | The Oracle B2C Service site has to be on 24D version to benefit from this enhancement. |
| 11 DEC 2024 | Knowledge | Require Remove After Date | The Oracle B2C Service site has to be on 24D version to benefit from this enhancement. |
|
18 NOV 2024 |
Platform | Service Health Metrics: Support for the Chat Service | This feature is available anytime after 11/18/2024. |
|
18 NOV 2024 |
B2C Service Center | Customer Portal: Date Picker Widget |
The Oracle B2C Service site has to be on 24D version to benefit from this enhancement. |
|
12 NOV 2024 |
Digital Customer Service | Web Chat for B2C Service Support for 24.10.0 (24D) Client |
Feature requires Web Chat for Service 24.10.0. |
|
12 NOV 2024 |
Administration |
Outbound SMS via Oracle Responsys |
The Oracle B2C Service site has to be on 24D version to benefit from this enhancement. |
|
12 NOV 2024 |
B2C Service Center | Analytics Reports: Excel XLSX support for scheduled reports |
The Oracle B2C Service site has to be on 24D version to benefit from this enhancement. |
|
12 NOV 2024 |
Administration |
Job Scheduler |
The Oracle B2C Service site has to be on 24D version to benefit from this enhancement. |
| 12 NOV 2024 |
Administration |
Data Lifecycle Policies: Customer defined retention period for transactions |
The Oracle B2C Service site has to be on 24D version to benefit from this enhancement. |
| 12 NOV 2024 | B2C Service Center | Event Delivery Service: Admin UI for Oracle Streaming Service (OSS) |
This feature is part of the 3.24.08.30-b0002 - BUI Sept ii release and was pushed on your non-production site(s) on 9/05 and was pushed to your production site on 9/19. |
| 22 OCT 2024 | Platform | Service Health Metrics: Filtration by Time |
This feature is part of the BUI OCT III build (3.24.10.11-b0003). It is scheduled to be made available on non-production sites on 10/17 and is scheduled to be pushed to production sites on 10/31. |
|
16 OCT 2024 |
Reporting | Analytics: Column Header Auto Filter Criteria in BUI |
This feature is part of the 3.24.09.13-b0002 - BUI Oct i release and was pushed on your non-production site(s) on 9/19 and will be pushed to your production site on 10/3 |
|
16 OCT 2024 |
Administration | Analytics: Un-defer reports from BUI from Report Management |
This feature is part of the 3.24.09.13-b0002 - BUI Oct i release and was pushed on your non-production site(s) on 9/19 and will be pushed to your production site on 10/3 |
|
08 OCT 2024 |
Administration |
Element Manager: Support for Products, Categories, and Dispositions |
This feature is part of the 3.24.09.13-b0002 - BUI Oct i release and was pushed on your non-production site(s) on 9/19 and will be pushed to your production site on 10/3 |
| 08 OCT 2024 | Administration | Element Manager: Support for Customizable Menus |
This feature is part of the 3.24.09.13-b0002 - BUI Oct i release and was pushed on your non-production site(s) on 9/19 and will be pushed to your production site on 10/3. |
|
03 OCT 2024 |
Service Center | Chat in Browser UI: Send a Zoom Link From Within a Live Chat | This feature will be available on Nov. 15th |
|
03 OCT 2024 |
Service Center | Chat in Browser UI: Profile Setting for Max Chats is Available on the Chat Agent Personal Profile Settings Report |
This feature is part of the 3.24.09.13-b0002 - BUI Oct i release and was pushed on your non-production site(s) on 9/19 and will be pushed to your production site on 10/3. |
|
23 SEP 2024 |
Service Center | Anchor plugin for the new rich text editor |
This feature is part of the 3.24.09.13-b0002 - BUI Oct i release and was pushed on your non-production site(s) on 9/19 and will be pushed to your production site on 10/3. |
|
23 SEP 2024 |
Service Center | Source Syntax Highlighting in the new rich text editor |
This feature is part of the 3.24.09.13-b0002 - BUI Oct i release and was pushed on your non-production site(s) on 9/19 and will be pushed to your production site on 10/3. |
|
09 SEP 2024 |
Service Center | Browser UI: Incident Thread Language Translation |
This feature is part of the 3.24.09.13-b0002 - BUI Oct i release and was pushed on your non-production site(s) on 9/19 and will be pushed to your production site on 10/3. |
| 03 OCT 2024 | Service Center | Browser UI: Move Maximize and Minimize Thread Control in the Thread Control Header |
This feature is part of the 3.24.08.30-b0002 - BUI Sept ii release and was pushed on your non-production site(s) on 9/05 and was pushed to your production site on 9/19. |
|
09 SEP 2024 |
Service Center | Browser UI: Agent Insight Suggestions powered by Oracle Digital Assistant |
This feature is part of the 3.24.08.30-b0002 - BUI Sept ii release and was pushed on your non-production site(s) on 9/05 and was pushed to your production site on 9/19. |
|
09 SEP 2024 |
Service Center | Browser UI: Maximize Browser Control |
This feature is part of the 3.24.08.30-b0002 - BUI Sept ii release and was pushed on your non-production site(s) on 9/05 and was pushed to your production site on 9/19. |
| 09 SEP 2024 | Service Center | Browser UI: Text Color on Workspace Tab Labels |
This feature is part of the 3.24.08.30-b0002 - BUI Sept ii release and was pushed on your non-production site(s) on 9/05 and was pushed to your production site on 9/19. |
| 09 SEP 2024 | Created initial document. |