Feature Summary
Features Delivered Disabled: Customer Action Required for Use
This table provides a summary of the features that require customer action before they can be used by end users. These features are delivered in a disabled state, and you can choose if and when to enable them.
Examples of such features include:
- New or expanded BI subject areas that need to be incorporated into reports
- Integration required to utilize new web services
- Features that must be assigned to user roles before they can be accessed
These features are non-disruptive since they remain inactive until you take action. You can selectively enable them, allowing you to set your own testing and rollout schedule.
B2C Service Center
| Feature | Action Required |
|---|---|
| Event Delivery Service: Admin UI for Oracle Streaming Service (OSS) | Service Request Required |
| Analytics Reports: Excel XLSX support for scheduled reports | Setup Required |
| Customer Portal: Date Picker Widget | Setup Required |
Service Center
| Feature | Action Required |
|---|---|
| Browser UI: Agent Insight Suggestions powered by Oracle Digital Assistant | Setup Required |
| Browser UI: Text Color on Workspace Tab Labels | Setup Required |
| Browser UI: Incident Thread Language Translation | Setup Required |
| Chat in Browser UI: Send a Zoom Link From Within a Live Chat | Setup Required |
| Content Grid for Customer Portal | Setup Required |
| Multi-Facet Supports OR in Customer Portal | Setup Required |
| Require Remove After Date | Setup Required |
Administration
| Feature | Action Required |
|---|---|
| Job Scheduler | Service Request Required |
| Outbound SMS via Oracle Responsys | Service Request Required |
Platform
| Feature | Action Required |
|---|---|
| Service Health Metrics: Filtration by Time | Setup Required |
| Service Health Metrics: Support for the Chat Service | Setup Required |
Digital Customer Service
| Feature | Action Required |
|---|---|
| Web Chat for B2C Service Support for 24.10.0 (24D) Client | Setup Required |
Features Delivered Enabled: Ready for Use by End Users
This table provides a summary of the features included in the document that are ready to be used by end users.
The impact of these features can be categorized as follows:
- Larger Scale UI or Process-Based: These features have a higher potential impact on users due to their complex designs. Focus your acceptance testing on these features.
- Small Scale UI or Process-Based: These features have minimal impact on users and typically involve minor changes to fields, validations, or programs.
- Report: These features have minimal impact on users and include new or modified, Oracle-delivered, ready-to-run reports.
Service Center
| Feature | Impact |
|---|---|
| Browser UI: Maximize Browser Control | Small scale |
| Anchor Plugin for the New Rich Text Editor | Small scale |
| Source Syntax Highlighting in the New Rich Text Editor | Small scale |
| Chat in Browser UI: Profile Setting for Max Chats is Available on the Chat Agent Personal Profile Settings Report | Small scale |
| Link to Search Results from Suggestions | Small scale |
| Browser UI: Move Maximize and Minimize Thread Control in the Thread Control Header | Small scale |
Administration
| Feature | Impact |
|---|---|
| Element Manager: Support for Customizable Menus | Small scale |
| Element Manager: Support for Products, Categories, and Dispositions | Small scale |
| Data Lifecycle Policies: Customer defined retention period for transactions | Small scale |
| Analytics: Un-defer reports from BUI from Report Management | Small scale |
Reporting
| Feature | Impact |
|---|---|
| Analytics: Column Header Auto Filter Criteria in BUI | Small scale |