Table of Contents

• Title and Copyright Information
• Revision History
• Overview
• Feature Summary
• B2C Service Center
  • Channels
    • Chat in Browser UI: Anchor the Suggestions Panel Outside the Chat
    • Chat in Browser UI: Proofread Agent for Live Chat Sessions
    • Customer Portal: Bring Your Own Captcha on Page Load
    • Customer Portal: OpenSearch Answer Summary Widget
    • Expose Inc Performance Id in ROQL
  • Service Center
    • Agent Browser UI: ASK Agent and AI Studios
    • Agent Browser UI: Staff Account Editor in BUI
    • One-Click Unsubscribe Supported in Email Header
    • Agent Browser UI: Proofread Agent for Incident Threads
    • Agent Browser UI: Similar Incidents with Hot Topics
  • Platform
    • Service Health Metrics: Support for the Agent Console (.net) Service
    • Job Scheduler: Email Notification
  • Channels
    • Chat in Browser UI: Suggestion Feedback for Chat Agents
    • Microsoft Teams Support in Browser UI & Chat
    • Chat in Browser UI: Public & Private Responses are Labeled and Color Coded
  • Administration
    • Element Manager: Overwrite of Navigation Set
    • BUI Report Management: Analyze Reports from BUI
    • Job Scheduler: User defined schedules
    • Element Manager: Support for Custom Business Events
    • Enhanced Business Rule: Intelligent Attributes of Unity in Rules
    • Data Lifecycle Policies: Default policy name for multiple interfaces
    • Outbound SMS via Oracle Eloqua
    • External Objects & Integrations: Option to include all fields while persisting connections to upgrade site.
  • Reporting
    • Display Multi-Select Count of records in BUI reports
    • Analytics: Export All Records from BUI
  • Agent Console
  • Digital Customer Service
    • Web Chat for B2C Service Support for 25.07.0 (25C) Client
  • Knowledge Advanced
    • Link to Anchor on new rich text editor
    • Email Link on new rich text editor
    • Managed Search Question (MSQ) Tool usage report
  • Agent Console
    • DLM support for 'kf_top_item_stats' table