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Oracle® Advanced Support Platform Ticket Exchange Service Model and Specification API User Guide

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Updated: December 2023
 
 

Prerequisites to Using the TES REST API

Before performing actions described in this chapter, note the following prerequisites and recommendations:

  • The TES REST API must be used in conjunction with Oracle Advanced Support Portal 18.1 (and later releases.) The TES REST API is not supported on any earlier release.

  • External customers must use their Oracle Single Sign-on (SSO) authentication credentials, as well as a secret code and clientId in order to pull the incidents created in the Oracle system for them.

  • Oracle is required to share authentication credentials with customers.

    For further information about the process of securely exchanging credentials, refer to the Oracle Securely Exchanging Confidential Information Policy.