Before performing actions described in this chapter, note the following prerequisites and recommendations:
The TES REST API must be used in conjunction with Oracle Advanced Support Portal 18.1 (and later releases.) The TES REST API is not supported on any earlier release.
External customers must use their Oracle Single Sign-on (SSO) authentication credentials, as well as a secret code and clientId in order to pull the incidents created in the Oracle system for them.
Oracle is required to share authentication credentials with customers.
For further information about the process of securely exchanging credentials, refer to the Oracle Securely Exchanging Confidential Information Policy.