About the TES REST API High-level Architecture
The TES REST API performs the following:
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Exposes an incident search API that returns a list of incidents (including both new and updated incidents) for a customer, based on the start and end time (expressed in UTC)
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Exposes an incident update API that is consumed by external customer applications to update the external identifier (ID)
The following diagram displays the high-level architecture for the Oracle Advanced Support Platform Ticketing Exchange Service (TES).
