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Advanced Support Platform Ticket Exchange Service Model and Specification API User Guide
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Introducing the TES REST API
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About the Access Token Form
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About the Form Headers
Updated: December 2023
Oracle
®
Advanced Support Platform Ticket Exchange Service Model and Specification API User Guide
Document Information
Using This Documentation
Product Documentation Library
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Using the Oracle Advanced Support Platform Ticketing Exchange Service Web Service REST API
Introducing the TES REST API
Prerequisites to Using the TES REST API
About the TES REST API High-level Architecture
About TES End User Authorization
About the Access Token Form
Getting the Access Token Form
About the Form Headers
About the Form Body
About the Sample Response
Secure Access to the TES REST API
Retrieval of Oracle TES Data
POST Request Format
PUT Request Format
PUT Response Format
About the Incident Search API
Utilizing the Incident Search API
POST Request Format
Behavior of the Criteria
Sample Response
Updating the External ID
Language:
English
About the Form Headers
The form headers used in accessing the token are listed as follows:
Table 1
Get Access Token Form Headers
Header
Sample Value
content-type
application/x-www-form-urlencoded
authorization
Base64 encoded client ID and client secret
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