Oracle^® Advanced Support Platform Ticket Exchange Service Model and Specification API User Guide

Utilizing the Incident Search API

Follow these steps to utilize the Incident Search API:

1. Generate a valid token.

2. Call https:// amr.oracle.com/api/tes/incidents/search with the appropriate request body to return all incidents created or updated within the specified time frame.

3. Create or update your system based on the API response.

4. Call https:// amr.oracle.com/api/tes/incidents/<incidentId> to update the external ID.

5. Repeat the steps above as required.