Oracle Utilities Customer Care and Billing Integration to Oracle Utilities Network Management System Implementation Guide
Preface
Audience
Documentation and Resources
Documentation Accessibility
Conventions
Abbreviations
Integration Overview
Prerequisites
About the Integration Products
Oracle Utilities Customer Care and Billing
Oracle Utilities Network Management System
Supported Business Processes
Understanding the Integration Processes
General Processing
Email Notifications
DVM Lookups
Integration Processes
Customer Data Synchronization Process
Trouble Call Entry Process
Job History Query Process
Trouble Call History Query Process
Planned Outages Query Process
Configuration Guidelines
Setting Up Oracle Utilities Customer Care and Billing
Configuring Administrative Tables
Configure the Sync Request Process
Setting Up Oracle Utilities Network Management System
Setting Up the Integration Pack
Configuration Properties
Domain Value Maps
Updating MDS
Error Handling
Monitoring and Troubleshooting
Monitoring from the Integration Layer
Customer Synchronization
Trouble Call Interface
Online Queries (Job History / Call History / Planned Outages)
Error Notification Setup
Error Handling Module Configuration
Monitoring from Oracle Utilities Customer Care and Billing
Oracle Utilities Customer Care and Billing Error Logs
Notifications
Connection Errors
Monitoring from Oracle Utilities Network Management System
Monitoring from the Integration
Customization Options
Pre-Transformation Extension Point
Post-Transformation Extension Point
Custom Transformations
Extension Points
Custom Transformations
Data Mapping
Customer Data Synchronization Process Mapping
Customer Data Synchronization Process Mapping
Customer Data Synchronization Response Mapping
Trouble Call Process
Trouble Call Entry Process Mapping
Trouble Call Request Message Mapping
Job History Query Process
Job History Query Request Message Mapping
Job History Query Response Message Mapping
Trouble Call History Query Process
Trouble Call History Query Request Message Mapping
Trouble Call History Query Response Message Mapping
Planned Outages Query Process
Planned Outages Query Request Message Mapping
Planned Outages Query Response Message Mapping
Configuration Properties File
Module Configurations
Service Configurations
Domain Value Maps (DVMs)
JMS Configuration
WebLogic Server JMS Configuration
JMS Module
Foreign Server
Configuration File Changes
XAI Configuration
XAI JNDI Server
XAI JMS Queue
XAI JMS Connection
Message Sender
Outbound Message Type
External System
Oracle Utilities Customer Care and Billing Integration to Oracle Utilities Network Management System Implementation Guide
Oracle Utilities Customer Care and Billing Integration to Oracle Utilities Network Management System Release 14.1 Implementation Guide