Account Activity History Zone

The Account Activity History Zone is a grid that summarizes a variety of account-related events (in reverse chronological order). Clicking on an information hyperlink transfers you to an appropriate page. The following table lists the type of information that may appear in this zone and the portal to which you will be transferred on click of the information hyperlink.


Activity Label	What Is Displayed	Drill Down Transfers You To
Severance Event. One row is displayed for every Pending* and Awaiting Field Activity Completion severance event linked to the account's service agreements.*	The severance event's description, status and trigger date (if non-blank). If the event is dependent on earlier events, the earlier events' type and status is appended	Severance Process - Events
Severance Process. One row is displayed for every Inactive severance process linked to the account's service agreements. Inactive processes are displayed (as opposed to active) because active severance processes have pending events and pending events are shown separately.	The severance process's SA type description, severance process template description, status and create date/time	Severance Process - Main
Collection Event. One row is displayed for every Pending* collection event linked to the account.*	The collection event's description, status and trigger date	Collection Process - Events
Collection Process. One row is displayed for every Inactive collection process linked to the account. Inactive processes are displayed (as opposed to active) because active collection processes have pending events and pending events are shown separately.	The collection process's control, template, status, status reason and create date/time	Collection Process - Main
Overdue Event. One row is displayed for every Pending* overdue event linked to the account.*	The overdue event’s information based on the overdue event type’s Event Information algorithm, if configured. Otherwise, default overdue event information.	Overdue Process - Events
Overdue Process. One row is displayed for every Inactive overdue process linked to the account. Inactive processes are displayed (as opposed to active) because active overdue processes have pending events and pending events are shown separately.	The overdue process's information based on the overdue process template’s Overdue Process Information algorithm, if configured. Otherwise, default overdue process information.	Overdue Process - Main
Cut Event. One row is displayed for every Pending* cut event linked to the account.*	The cut event's information based on the cut event type’s Event Information algorithm, if configured. Otherwise, default cut event information.	Cut Process - Events
Cut Process. One row is displayed for every Inactive cut process linked to the account. Inactive processes are displayed (as opposed to active) because active cut processes have pending events and pending events are shown separately.	The cut process's information based on the cut process template’s Cut Process Information algorithm, if configured. Otherwise, default cut process information.	Cut Process - Main
Write-off Event. One row is displayed for every Pending* write-off event linked to the account.*	The write-off event description, status and trigger date	Write-off Process - Events
Write-off Process. One row is displayed for every Inactive write-off process linked to the account. Inactive processes are displayed (as opposed to active) because active write-off processes have pending events and pending events are shown separately.	The write-off process template's description, status and create date/time	Write-off Process - Main
Customer Contact. One row is displayed for every customer contact associated with the main customer linked to the account.	The main name of the person associated with the customer contact, the customer contact's class and type, and the customer contact's date	Customer Contact - Main
Field Activity. One row is displayed for every unique non-cancelled field activity linked to the account's non-cancelled/non-closed service agreements.	If the field activity not Canceled, the field activity type is orchestrated by Service Order Management (SOM) and the field activity is synchronized: SOM field activity information, Outbound Communication information. Otherwise, premise information and field activity information (from installation options)	Field Activity - Main
Pay Plan. One row is displayed for every non-cancelled pay plan linked to the account	The pay plan's type, status, date, and amount	Pay Plan - Main
Payment Arrangement. One row is displayed for every non-cancelled payment arrangement (i.e., service agreement with a special role of Payment Arrangement) linked to the account	The service agreement's division, SA type, status, start option (if applicable) and effective period.	Payment Arrangement - Main
Credit Rating History. One row is displayed for every credit rating transaction that affects the account's credit rating	The effect on the account's credit rating, the end date, creation date and the process that created the transaction.	Account - C&C
Cash-Only History. One row is displayed for every credit rating transaction that affects the account's cash-only score	The effect on the account's cash-only score, the end date, creation date and the process that created the transaction.	Account - C&C
Case. One row is displayed for every case associated with the account.	The case's information based on the Case Information algorithm, if configured on installation options. Otherwise, default case information.	Case - Main
Rebate Claim. One row is displayed for every rebate claim .	The rebate claim's standard information.	Rebate Claim
Business Flag. One row is displayed for every business flag .	The business flag's standard information.	Business Flag

Warning:

The first 25 rows are displayed when this zone is initially built. If more rows exist, a Next button appears. If you click this button, the system appends the next set of records.