How To Start A One-Time Charge Service Agreement

You create a one-time charge (i.e., billable charge) whenever a customer should be charged for a service that occurs outside the normal course of business. For example, you would create a billable charge to charge a contractor for the repair of a ruptured gas line.

A billable charge must reference a service agreement. This service agreement behaves just like any other service agreement:

Bill segments are created for the service agreement. Whenever billing is performed for an account with billable charge service agreements, the system creates a bill segment for each unbilled billable charges.
Payments are distributed to the service agreement. Payments made by an account are distributed to its billable charge service agreements just like any other service agreement.
Overdue debt is monitored. The credit and collections process monitors billable charge service agreements for overdue debt and responds accordingly when overdue debt is detected.

Therefore, in order to levy a one-time charge, the customer must have a billable charge service agreement. If one already exists (because of a previous billable charge), you don't have to create a new service agreement. Rather, transfer to the Billable Charge page and add a billable charge for the service agreement. If the customer doesn't already have billable charge service agreement, create one by performing the following steps:

Select the account on Control Central and open Start/Stop.
Enter a Start Date and Start Method of Start a SA.
Indicate the CIS Division / SA Type of the billable charge service agreement and click the Start button.
After you click the Start button, the Start Confirmation page will appear. Simply close the confirmation page to save the agreement.
After the billable charge service agreement has been created, add a billable charge to it (the easiest way is to use the SA context menu). Refer to Maintaining Billable Charges for more information.