How To Start Service At A Premise

The following instructions specifically reference the Start a Premise Start Method. You can also use the Start a Premise's SPs Start Method and its corresponding user interface.

You navigate through the pages as follows:

  • Use Control Central - Search to look for the customer. If the customer exists, click the Start Service button to transfer to Start/Stop. If the customer doesn't exist, add a new person/account by following the instructions under How To Add A New Customer From Control Central.
  • Specify the Start Date, Start Method (Start a Premise), and select a premise (by entering the premise Address and clicking the search button).
  • Click the Start button to review the various service agreements that will be created.
Note:

Service agreements are created. Each row in the scroll is associated with a service agreement. When you close the page, the system creates new service agreements in the state of pending start.

  • If you're starting service at a premise, the system automatically populates the Start Confirmation page with information about every service agreement to be created. To do this, we make a basic assumption - the customer wants every service at the premise. If this assumption is incorrect, simply remove the service agreement from the scroll (by turning off the Start this SA switch) before closing the page.
Note:

Automatically stop the existing customer. If there's a customer currently paying for service at the premise, the system automatically sets up the stop information for the existing customer. The stop date of the existing customer is the start date of the new customer. If you don't want to stop the existing customer, simply indicate such in the scroll.

Warning:

Take special care when adding a new service agreement to specify the appropriate CIS Division and SA Type as it will affect how the customer is billed, what rate can be specified, how overdue debt is collected, and much more. After the service agreement is activated, you may not change its CIS Division / SA type.

Fastpath:

Refer to Starting Service and Field Activities for the details about how the system automatically creates the field activities to support start service requests.