How To Start Service When Multiple Service Points Measure Consumption

When you start service at a premise, the system automatically links service points to service agreements in the same manner as existed for the previous customer. So, if the previous customer amalgamated consumption of three service points and billed this under a single service agreement, the system will create the same configuration for the new customer.

This works fine when the unusual service point configurations have already been set up for the previous customer. However, it doesn't work when the premise is new. So, if you have a new premise that has multiple service points whose consumption needs to be amalgamated under a single service agreement, do the following:

• Start service for only one of the service points to be linked to the service agreement. When you start service, the system creates a service agreement, links the service point to it, and links a field activity to the service point.
• For every service point that wasn't linked to the service agreement:
  • Create a field activity to start service at the service point.
  • Link the service point to the pending service agreement and link the field activity to the service point on the service agreement. Both of these tasks are done on Service Agreement - SA / SP.
  field activities