Service Agreement - Contract Options

The contract options page contains the contract options and contract option events for interval billing service agreements. Refer to Contract Option Background Topics for more information.

Open this page using Menu > Customer Information > Service Agreement > Search and then navigate to the Contract Options page.

Description of Page

The Contract Option collection contains effective-dated information that defines the contract options linked to the service agreement. The following information may be defined for each contract option:

Contract Option Id This is the id of the contract option to link to the service agreement. The SA Contract Option ID is displayed adjacent. This is the unique identifier of the SA / contract option record.

Effective Date/Time This is the date and time that the contract option is in effect for the service agreement.

Expiration Date/Time This is the date and time that the contract option is no longer in effect for the service agreement.

The Override Events Collection contains information about the override events for a shared contract option. Refer to SA May Override a Shared Event for more information.

If a contract option event for a shared contract option should not be applicable to this service agreement, enter the Contract Option Event ID, the Override Date/Time that the override is effective and the Status. The status value of Active means that the override is in effect. The status value of Inactive 'cancels' the override, meaning that the event is applicable to this service agreement.

If seasonal time shift records are linked to both the base time zone and to the time zone on the service agreement's characteristic premise, the Seasonal Time Shift associated with the time zone on the characteristic premise is displayed. Refer to Time Zone and Time Changes for more information.

The Seasonal Time Shift Remark indicates whether the data is displayed and should be entered in legal time or standard time. Refer to Interval Time Display for more information. If the data is displayed in legal time use the Show in Standard button to toggle to standard time. If the data is displayed in standard time use the Show in Legal button to toggle to legal time.