SA May Override a Shared Event
There may be cases where an individual customer wants to override the effects of a shared contract option event. If a given contract option event is not applicable to one of the service agreements linked to the contract option, a contract option event override may be created for this service agreement. The existence of an override cancels the effects of the shared contract option event for that SA.
You may also cancel an override, which essentially reinstates the specific event for the service agreement.
Algorithms that process contract option events must process the service agreement overrides as well. This includes processing overrides that are subsequently canceled.
Refer to Service Agreement - Contract Option for more information about entering contract option overrides.