Service Agreement - Miscellaneous
The miscellaneous page contains information that describes miscellaneous information about the service agreement. Use and navigate to the Misc page.
Description of Page
Start Requested By displays the information entered in the Requested By field on the Start Stop page when this SA was started.
Stop Requested By displays the information entered in the Requested By field on the Start Stop page when this SA was stopped.
Select the SIC associated with the customer. This is typically only used for commercial and industrial customers.
Enter a Business Activity associated with the customer. This can be used to further define what types of activities are served by this contract.
The bill message grid contains information about the message(s) to appear on a service agreement's bill segments. Both one-time and permanent messages may be defined. This information is used when the system assembles messages to appear on an account's bill (as part of bill completion). Refer to The Source Of Bill Messages for more information. The following fields are displayed:
- For Bill Message, select a message code to appear on the customer's bill.
- For Bill Message Type, use Temporary to indicate the message should only be linked to the next bill produced for the account. Use Permanent if the message should appear on every bill. Note, a value of Temporary defaults.
The terms and conditions (T&C) grid contains the service agreement's T&C's. This information is defaulted when service is started using a start option (using the T&C information defined on the start option). You should only need to change this information if you need to fine-tune the defaults. Refer to Legal Terms and Conditions May Be Specified on Service Agreements for more information. The following fields display:
- Use Start Date to define the date on which the T&C becomes effective. The service agreement's start date defaults.
- Use End Date to define the date on which the T&C expires. This field need only be specified if the T&C expires on an explicit date.
- Use Terms and Conditions to define the type of T&C.