Legal Terms and Conditions May Be Specified On Both Proposal And Real SAs

In addition to containing pricing terms, proposal SAs also contain the legal terms and conditions (T&Cs) that govern the proposal.

Your master list of terms and conditions are defined when you setup your control tables. The system defaults a service agreement's T&Cs from the start option used to initially create it. You can change a SA's T&Cs at will.

Note:

Real SAs and proposal SAs can reference T&Cs. Both proposal and real SAs can reference T&Cs. The T&Cs on a proposal SA are those that will apply if the customer accepts the related quote detail. The T&Cs on a real SA are those that apply while the SA is active.