Proposal SAs Differ From Real SAs

A proposal SA is just like any other SA in that it contains the pricing terms that are used to generate how much the customer owes for service. In fact, the service agreement maintenance transaction is used to maintain both types of service agreements (however, you cannot use this transaction to create a proposal SA; proposal SAs can only be created using the order transaction).

However, there are differences between proposal SAs and real SAs:

• Billing ignores proposal SAs.
• Proposal SAs cannot have financial transactions.
• Proposal SAs are not subject to credit and collections.
• Proposal SAs do not appear on lists of "active" SAs in the system's various zones, grids and trees.
• Fieldwork is not performed for proposal SAs.
• A proposal SA's state transition is very different from a real SA. Refer to The Lifecycle Of A Service Agreement for an illustration of a real SAs state transition. Refer to Proposal SA State Transition for an illustration of a proposal SAs state transition.