Network Management System Outage Management System for Water User’s Guide
Audience
Related Documents
Conventions
Resources
Common Features
Launching Modules and Logging In
Launching an Application
Logging In
Understanding Common Features
Understanding Module Window Configuration
Using Date/Time Pickers
Working with Tables
Selecting and Deselecting Rows
Understanding Column Display Options
Exporting and Copying Table Data
Understanding Table Cell Tooltips
Sorting Data Tables
Using the Sort Dialog Box
Quick Sorting
Filtering Data Tables
Creating and Editing Filters Using the Edit Filter Dialog Box
Dynamic Filtering
Auto Filtering
Organizing Filters and Folders
Understanding Printing in Oracle Utilities Network Management System
Setting Print Margins
Web Workspace
Getting Started with Web Workspace
Understanding the Web Workspace Window
Understanding the Web Workspace Menus and Toolbar
Understanding Annunciators
Understanding Windows, Frames, and Dock Panes
Saving and Restoring Workspace Preferences
Managing Your Workspace Layout
Understanding Conditional Formatting
Global and Personal Conditional Formatting
Applying Conditional Formatting to a Table
Quick Start for Effective Conditional Formatting
Taking Authority for Control Zones
Using the Authority Tool
Subscribing to a Control Zone
Subscribing to an Authority Group
Unsubscribing from a Control Zone
Searching for a Zone
Changing the Rule Set
Creating an Event
Using the Work Agenda
Opening Work Agenda Windows
Understanding Work Agenda (Filtered) Views
Using Work Agenda Menus and Toolbars
Understanding Work Agenda Data Display
Using the Work Agenda Reading Pane
Acknowledging Events
Clearing Notifications
Using the Viewer
Starting the Viewer
Understanding the Viewer
Displaying Asset Details
Viewing Asset Attribute Information from the Viewer
Understanding Viewer Coloring
Searching and Loading Viewer Maps
Navigating in the Viewer
Scaling Symbols and Text
Displaying Pointer Coordinates
Viewer Focus
Using Lens Windows
Real-Time and Study Mode
Selecting Assets
Identifying Symbology
Hiding and Displaying Viewer Objects
Executing Traces
Using the Commissioning Tool
Using the Assessment Tool
Using the Save Case Management Tool
Viewing Asset Event History
Using the Control Tool
Understanding the Control Tool
Highlighting Events in the Work Agenda
Viewing Documents Associated with an Asset
Adding Notes
Viewing Asset Attribute Information
Toggling Call Display
Viewing Associated Customers
Operating Assets
Instructed Actions Pane
Tagging Assets
Repredicting Upstream/Downstream
Using the Look Ahead Dialog Box
Understanding the Control Failure Dialog Box
Associating Documents with Assets
Associating Damage Assessments to an Asset
Completing and Instructing Actions
Condition Summaries
Using the Condition Summaries Window
Toolbar and Menu Options
Using the Conditions Summary Filter Pane
Using Condition Summaries Balloon Details
Editing Conditions
Using the Alarm Displays
Understanding the Alarms List
Understanding Frozen Alarms
Understanding the Abnormal Assets List
Understanding the Alarm History List
Understanding Alarm Shelving
Understanding Nuisance Alarms
Using the User Log
Menus and Toolbar
Adding Entries to the User Log
Managing Events with Web Trouble Management
Understanding Event Details
Menus and Toolbar
Event Information Pane
Event Details Tabs
Updating the Estimated Restoration Time
Using the Update Events Window
Updating Multiple Events
Copying Event Details to Related Partial Restoration Events
Completing an Event
Confirm and Restore Outages
Using the Confirm Outages Window
Creating a Confirmed Service Outage
Creating a Confirmed Secondary Outage
Creating a Confirmed Service and Secondary Outage for the Same Customer
Restoring a Customer with a Confirmed Service or Secondary Outage
Setting Work Queues
Understanding Event Grouping
Group Events Dialog Box
Grouping Events
Understanding Grouping Rules
Relating Events
Unrelating Events
Ungrouping Events
Associating and Unassociating Calls with Assets or Control Zones
Associating Fuzzy Calls
Unassociating/Reassociating a Call from/to an Asset
Working with Stable Predictions
Working with Damage Assessments
Understanding the Damage Assessment Window
Creating Fuzzy Damage Assessments
Updating the ERT for Selected Events
Clearing the ERT
Working with the System‑Wide Estimated Restoration Time
Setting the System-Wide Estimated Restoration Time
Clearing the System-Wide Estimated Restoration Time
Managing Crews with Web Trouble Management
Using Crew Actions
Understanding the Crew Actions Window
Understanding Crew Actions Views
Understanding Crew Actions Operations
Using Crew Makeup
Understanding the Crew Makeup Window Components
Creating a New Crew
Removing Personnel from a Crew
Removing a Vehicle from a Crew
Editing a Crew
Managing Crew Operations
Assigning a Crew to an Event
Placing a Crew En Route
Placing a Crew Onsite
Placing a Crew Offsite
Suspending a Crew
Releasing a Crew
Crew Operations Using the Advanced Option
Using Crew Info
Opening Crew Info
Understanding Crew Info Window Components
Working with Crew Assignments
Modifying a Crew Assignment Duration
Changing the Crew Assignment Order
Unassigning a Crew
Placing a Crew En Route to an Assigned Event
Updating Active Job Event Information
Moving a Crew
Releasing Crews from an Event
Suspending a Crew
Bulk Crew Loading and Deleting (Administrative Users)
Options
Using Bulk Add/Delete Scripts
Web Call Entry
Using Web Call Entry
Menus and Toolbars
Field Descriptions
Searching for a Customer
Searching for a Customer Using the Call ID
Search for a Call using Caller Information
Viewing Call History
Call History User Interface
Viewing Event History
Entering a Customer Call
Entering an Informational Call
Entering a Fuzzy Call
Canceling a Customer Call
Canceling All Calls For a Customer Account
Viewing the Outages Summary
Web Callbacks
Overview
The Web Callbacks Window
Menus and Toolbars
Header
Callbacks Table
Callbacks Summary Pane
Assigning Callbacks
Using the Assign Callbacks Window
Assigning Callbacks to Users
Assigning Numbers of Callbacks
Assigning Percentages of Callbacks
Assigning All Remaining Callbacks
Reassigning All Remaining Callbacks
Viewing Callback Assignments
View My Callback Lists Window
Viewing Your Callback Assignments
Canceling Your Callback Assignments
Unassigning Callbacks
Unassigning Callbacks for a Specific Event
Unassigning All of Your Callbacks
Performing Callbacks
Accessing the Perform Callback List
Using the Perform Callbacks List Window
Performing Assigned Callbacks for an Event
Performing Unassigned Callbacks (Next Callback)
Storm Management
Getting Started with Storm Management
Storm Management Full Operations Environment
User Interface Features
Storm Management Information Overview
Storm Management Modes
Storm Information
Storm Report
Summary Information
Zone Selection
Using Storm Management
Using ERT Overrides
Manual Overrides
Using Storm Mode
Storm Management View Only Environment
View Only Environment User Interface
Storm Management Storm Administration Environment
Administration Environment User Interface Features
Understanding Storm Management Calculations
How Storm Management Works
Non-Storm Mode Algorithm
Storm Mode Algorithm
Service Alert Administration
Overview
Using the Service Alert Administration Tool
General Features
Contact Manager
Group Manager
Parameter Manager
Utility Customer Manager
Attribute Manager
SCADA Extensions
Overview
Understanding SCADA Measurements
Understanding Measurement Quality Codes
Accessing and Using SCADA Features
Using the SCADA Summary
Understanding the SCADA Summary Window
Understanding the SCADA Summary Filter Pane
Viewing Data in the SCADA Summary
Preventing Measurement Updates
Manual Entry and Override of SCADA Measurement Values
Adding Measurements
The Cancel button closes the Remove Measurements window without changing the graph.Choosing the Analog Measurements to Display in the Viewer
Hide Measurement in Viewer: Hides a measurement in the Viewer.Understanding SCADA Information in the Viewer
Enabling/Disabling SCADA Measurements in the Viewer
Choosing the SCADA Information Display
Resize Smaller: Decreases the size of the measurements. (Administration users only.)Displaying SCADA Measurements with Asset Details
Remote SCADA Operation Warnings
Using SCADA Control Tool Features
Switching Management SCADA Integration
Web Switching Management
Overview
Operating Modes
Asset Associations with Nominal and Current Network Components
Understanding Web Switching Management Windows
Overview
Web Switching Sheets
Switching Sheet Types
Switching Sheet States
Switching Sheet Window Components
Planned Switching
Creating a Planned Switching Sheet
Understanding Switching Sheet Templates
Switching Sheet Requests
Changing the Switching Sheet State
Adding and Editing Steps
Reviewing a Switching Sheet in Study Mode
Replaying Steps
Implementing a Planned Switching Sheet
Working with Switching Sheet Versions
Viewing Impacted Customers
Checking for Overlaps
Saving and Loading View Areas
Viewing the Audit Log
Emailing Switching Sheet Data
Adding External Documents to a Switching Sheet
Opening an Existing Switching Sheet
Copying a Switching Sheet
Deleting a Switching Sheet
Emergency Switching
Creating an Emergency Switching Sheet
Understanding the Switching Sheet List
Menu and Toolbar Features
Switching Sheet List Data Fields
Understanding the Switching Switch List Filter Pane
Opening Locked Documents
Stealing Locks
Event Associations
Hard Associations
Soft Associations
Rules for Grouping Event Associations
Exporting/Importing Switching Sheets
Crew Assignments
System Crews
Contractors
Working with Safety Documents
Understanding Safety Document Types
Mapping Step Types to Safety Document Types
Using Safety Documents in Switching Plans
Delegating Control of a Network Area
Safety Document List
Menu and Toolbar Features
Safety Document List Data Fields
Understanding the Safety Document List Filter Pane
Opening Existing Safety Documents
Completing Safety Documents
Aborting Safety Documents
Switching Sheet Associations
Outage Correction
Correcting Outages in a Rework Sheet
Using Outage Correction Sheets
Using the Miscellaneous Log
Displaying the Miscellaneous Log
Filtering the Log
Editing the Miscellaneous Log Steps
Viewing Global Overlaps
Web Safety
Understanding the Stand Alone Safety Document Window
Creating New Stand Alone Safety Documents
Using Stand Alone Safety Documents
Model Management
Overview
Using the Model Management Window
Menu and Toolbar Options
Pending Map Section
Patches Section
Status Bar
Model Management Actions
Displaying Map History
Displaying the Preprocessor Log
Building Maps
Rebuilding a Patch
Displaying the Patch Build Log
Displaying the Patch Build Report
Enabling and Disabling Model Building
Configuration Assistant
Getting Started with the Configuration Assistant
Using the User Administration Tab
Understanding the Current Users Pane
Understanding the User Type Memberships Pane
Understanding the User Log Pane
Using the User Permissions Tab
Understanding the Permissions (FlexOps & OMA) Pane
Using the Flex User Administration Tab
Understanding User Type Permissions Pane
Controlling Permissions at a User Level
Using the Mobile User Administration Tab
Understanding the Mobile Users Pane
Mobile User Type Memberships
Current Keys
Permission Sets
Using the Event Management Rules Tab
Event Management Rules Components
Working with Rules
Using the Event Details Options Tab
Event Details Options Pane
Using the Schematica Options Tab
Understanding the Schematica Options Pane Components
Working with Schematica Options Tab Functions
Using the State Transitions Tab
Viewing State Transitions
Using the Default Restoration Times Tab
Asset/Zone Default Restoration Times Pane
Adding an Asset/Zone-Based Default Restoration Time
Modifying an Asset/Zone-Based Default Restoration Time
Deleting an Asset/Zone-Based Default Restoration Time
Saving an Exported Default Restoration Time Configuration
Using the Limit Configuration Tab
Understanding the Limit Groups Table
Understanding the Limit Sets Table
Understanding the Limit Bands Table
Using the Alarm Configuration Tab
Understanding the Behavior Tab
Understanding the Mapping Tab
Understanding the Priorities Tab
Understanding the Classes Tab
Understanding the Categories Tab
Understanding the Attributes Tab
Understanding the Shelving Tab
Understanding the Duration Maps Tab
Using the Customer Administration Tab
Menus and Toolbar
Setting Debug
Using the Customer Administration Weighted Priority Editor
Accessibility Features
Understanding NMS Keyboard Navigation Methods
Link Selection
Using NMS with a Screen Reader
High Contrast
Screen Scaling
Acronyms
Event Status and Event Type Codes
Event Status Codes
Event Type Codes
Color Coding
Crew Status
Event Status
Feeder Automation Status
Callback Status
Pipe Symbology
Switching Sheet Colors
Tool to User Type Matrix
Web Workspace
Storm Management
Network Management System Outage Management System for Water User’s Guide
Oracle Utilities Network Management System Outage Management System for Water User’s Guide, Release 2.6.0.1
WWSortDialog
WWFilterDialog
WWEditFilterDialog
WWEman
WWChangeTimeZoneDialog
WWManageWorkspaceLayouts
WWConditionalFormatting
WWAuthorityWindow
WWCreateEvent
WWWorkAgenda
WWLoadcompleteevent
WWLoadcompleteEventrange
WWViewerWindow
WWViewerDeviceInfo
WWViewerDeviceSCADA
WWSearchDialog
WWSelectdevice
WWHideDisplayDialog
WWTraceDialog
TraceResultsDialog
CommissioningTool
AssessmentTool
SaveCaseMgmt
WWControlTool
WWConditionDataDialog
WWCreateEditableTags
WWLookAheadWindow
WWLADropCountsTab
WWLAPickupCountsTab
WWLAViewConditionsTab
WWLAViewAbnormalTab
WWLAViewCriticalTab
WWManageDocs
WWConditionSummary
WWConditionEditDialog
WWAlarmsList
FrozenAlarmsList
WWAbnormalDevicesList
WWAlarmHistoryList
ShelveEventList
AlarmShelvingCreateEvent
AlarmShelvingExtendGroup
NuisanceAlarmsList
WTUserLog
WTEventDetails
WTEDJobActionsTab
WTEDCompletionActionsTab
WTEDEquipmentFailureTab
WTTroubleInfoWindow
WTCallInfo
WWUngroupdialog
EditClues
WTMoveCustomers
DamageAssessmentsList
WTEventLog
WebSwitching_EventDetailsSteps
WTAttachments
WTEventDetailsDlg
WTConfirmOutages
WWREferral
WTGroupEvents
WWAssociateEvent
WWUnassociateDialog
DamageAssessment
WWSelectCrewdialog
WWSelectDamageLocation
WWAddLinkdialog
WWIgnoredERT
WWGlobalERT
WTCrewList
WWSetCrewOnShiftDialog
WWSetCrewOffShiftDialog
WWUpdateCrewAvailability
Gantt
WTCrewMakeup
WTCrewInfo
WWUpdateAssignmentDuration
WebCallEntryWindow
WWIntersectionSearchDialog
WCECallHistoryWindow
WCEEventHistoryWindow
WWFuzzyCallDialog
WCEOutagesSummary
WebCallbacksWindow
AssignCallbacksWindow
ViewMyCallbackWindow
PerformCallbackWindow
PerformNextCallbackWindow
StormMgtFOE
WWERTOverride
WWForecastProfiles
WWImportCrew
WWCalculateCrews
WWDefineStorm
WWEndStorm
StormMgtVOE
StormMgtSAE
WWExcludableStormPeriod
ServiceAlertWindow
SAContactManagerTab
SAGroupManagerTab
SAParameterManagerTab
SAUtilityCustomersTab
SAAttributesManagerTab
WWSCADASummary
WWManualEntryandoveride
WWEnableComments
WWAddScadaTrends
WWRemoveScadaTrends
WWControlComments
WSSwitchingEntryWindow
WSSwitchingMgtWindow
WebSwitching_UpdateStepDetails
WSNewWindow
WebSwitching_TemplateID
WSRequestTab
WebSwitching_ReplicateSwitchingSheets
WebSwitching_AutomaticallyCompleteReworkedSteps
WSStepsTab
WebSwitching_MoveStepToMiscLog
WSUpdateInstructDate
WWAddEventAssociation
SwmanSelectCrewDialog
WWSelectOperation
WWAddCustomBlock
WWRenameCustomBlock
WebSwitching_CuttingEventSteps
WebSwitching_LinkSafetyFromStep
WWFindandReplaceDevice
WWFindandReplaceText
WWChangeStartDate
WSConfirmComplete
WSImpactedCustomersTab
WSMoveCustomers
WSOverlapsTab
WSViewAreasTab
WSTrackingAuditLogTab
WSExternalDocumentsTab
WSSearchWindow
WWDeviceSheets
WSCopyWindow
WSOpenWindow
WWLockedObjectsDialog
WWStealLockedObjects
WSSafetyDocumentsTab
WSSafetyDocumentDialog
SelectDevicePhases
WebSafety_LinkStepToDoc
WebSafety_CreateDocFromStep
SafetyDocumentSelectCrewDialog
WWSafetyStateTransitionFailed
WWSafetyAddDevice
WWSafetyExecute
WSOpenSafetyWindow
WSSearchSafetyWindow
WWDeviceSafetyDocs
WSAssocSafetyDocument
WSWReworkSteps
WSMiscLog
WSGlobalOverlaps
WSStandAloneSafetyDocument
WSNewSafetyWindow
WebSafetyCopyDocument
ModelManagementWindow
WWBuildMaps
WWPatchBuildlog
WWPatchBuildReport
CAWindow
CAUserAdminTab
CAMobileUserAdminTab
CASRSRulesTab
CAEventDetailsTab
CASchematicaTab
CADMSAppAdminTab
CAFeederManagementTab
CAStateTransitionsTab
CADefaultERT
CALimitConfigurationTab
CAAlarmConfigurationTab
CACustomerAdminTab
SetDebugDialog