How To Cancel A Payment Arrangement

You would cancel a payment arrangement if you made a mistake and never intended to set up the payment arrangement in the first place. To cancel a payment arrangement

  • Select the Contract ID of the existing payment arrangement and navigate to the History tab.
  • Click the Cancel button to cancel the transfer adjustments that were used to transfer debt to the payment arrangement from the customer's regular contracts.
  • Next, navigate to the payment arrangement contract's (PA contract) financial history page (using the contract context menu). You will see that there are a few non-canceled adjustments (these were used to change the PA contract's current balance after debt was transferred to the PA contract). Cancel these adjustments by drilling down on these adjustments and then click the Cancel button on the adjustment maintenance transaction.
  • Finally, display the PA contract on the contract maintenance transaction and cancel the payment arrangement.