Write-off Process - Contracts
The Contract page contains the contracts whose unpaid, finaled debt is being managed by the write-off process. Open this page using Accounting and Receivable, Write Off Process, Contracts.
Description of Page
The top portion of every page in this page contains the following information:
Write Off Process is a concatenation of summary information about this write-off process. It is composed of the name of the main customer on the account, the write-off status, the reason code for the write-off status, the write-off control name, and the creation date of the process.
ID is the unique system-generated identifier for this write-off process.
To modify a contract linked to the write-off process, simply move to a field and change its value. To add a new contract, press + to insert a row, then fill in the information for each field. The following fields display:
Contract identifies the contract being collected. Information about the contract is displayed adjacent.
Write Off Contract Status defines the state of the contract in respect of the write-off process. The following values may exist:
Active An Active contract is one currently being collected by the write-off process. The contract will remain in this state until the last event linked to the process is complete OR the contract is closed (due to payment in full) OR you want to remove the contract from the write-off process for whatever reason.
Inactive A contract becomes Inactive when the last event linked to the process is completed OR the contract is closed (due to payment in full) OR you want to remove the contract from the write-off process for whatever reason
The Write Off Amount is the amount of debt that initially triggered the write-off process.
The Contract Balances area displays how much is owed for the contract. The Days Old and Amount information shows how old the current balance is. This information will be blank if the current balance is a credit.
Current Balance indicates the amount the customer currently owes for the service. Payoff Balance indicates the amount the customer would owe if they wanted to close the contract. This value is only displayed when it differs from the current balance.