Dispute Request Type

The Dispute Request Type zone displays the details of the dispute request type. This zone consists of the following sections:

• Main - This section provides basic information about the dispute request type. It contains the following fields:

  Field Name	Field Description
  Dispute Request Type	Displays the dispute request type.
  Description	Displays the description of the dispute request type.
  Dispute Request Business Object	Indicates the business object that will be used to create the dispute request. In addition, a context menu appears corresponding to this field which helps in navigating to other screens in the application. Note: It has a link. On clicking the link, the Business Object screen appears where you can view the details of the respective business object.
  Detailed Description	Displays additional information about the dispute request type.
  Status	Indicates the status of the dispute request type. The valid values are: Active Inactive
  Default Adjustment Type	Indicates the adjustment type using which the dispute adjustment must be created. Note: It has a link. On clicking the link, the Adjustment Type screen appears where you can view the details of the respective adjustment type.
  Approval Required	Indicates whether approval is required while creating the dispute adjustments using the dispute request type.
  Approval Profile	Indicates the approval profile which must be used to define approval hierarchy for the dispute request type. Note: This field appears when the Approval Required check box is selected. It has a link. On clicking the link, the Approval Profile screen appears where you can view the details of the respective approval profile.
  Hierarchical Approval	Indicates whether multi-level or single approval is required while creating the dispute adjustments using the dispute request type. Note: This field appears when the Approval Required check box is selected.
  Zero Threshold Amount Hierarchy	Indicates that based on the approval profile hierarchy, To Do Type from the hierarchy (credit/debit) will be picked up.
  Submitter To Do Type	Indicates the To Do type for the submitter when the dispute request type is resubmitted by the approver. Note: This field appears when the Approval Required check box is selected. It has a link. On clicking the link, the To Do Type screen appears where you can view the details of the respective To Do type.
  Submitter To Do Role	Indicates the To Do role for the submitter when the dispute request type is resubmitted by the approver. Note: This field appears when the Approval Required check box is selected. It has a link. On clicking the link, the To Do Role screen appears where you can view the details of the respective To Do role.

• Characteristics - This section lists the characteristics of the dispute request type. It contains the following columns:

  Column Name	Column Description
  Characteristic Type	Indicates the characteristic type.
  Characteristic Value	Displays the value of the characteristic type.

• Record Actions - This section contains the following buttons:

  Button Name	Button Description
  Edit	Used to edit the details of the dispute request type.
  Delete	Used to delete the dispute request type. Note: You can delete a dispute request type when you have not created a dispute request using the dispute request type.
  Duplicate	Used to create a new dispute request type using an existing dispute request type.

• Record Information - This section contains the following fields:

  Field Name	Field Description
  Business Object	Indicates the business object using which the dispute request type is created. In addition, a context menu appears corresponding to this field which helps in navigating to other screens in the application. Note: It has a link. On clicking the link, the Business Object screen appears where you can view the details of the respective business object.

By default, the Dispute Request Type zone does not appear in the Dispute Request Type screen. It appears when you click the Broadcast () icon corresponding to the dispute request type in the Dispute Request Type List zone.

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