Prerequisites

To setup the hold request process, you need to do the following:

Define the release status reasons for the C1-HoldRequest business object
Define the required hold reasons in the system
Define rejected status reasons for the C1-HoldRequest business object
Assign the C1-HLDAP To Do type to a To Do role whose users must receive To Do generated while submitting a hold request for approval
Assign the C1-HOLSB To Do type to a To Do role whose users must receive To Do generated while resubmitting a hold request
Define the required hold request types in the system
Define the required characteristic types where the characteristic entity is set to Hold Request
Define the required characteristic types where the characteristic entity is set to Hold Request Type
Set the batch control type of the Hold Request Periodic Monitor (C1-HLDRQ) and Hold Request Monitor (C1-HLMON) batches to Timed and define the following attributes:
- Time Interval
- Timer Active
- User ID
- Batch Language
- Email Address

Note: For more information about the batch, refer to Oracle Revenue Management and Billing Batch Guide