Each customer in Commerce Service Center has a series of customer logs that store information about the customer’s activities on your site. For example, each time a customer submits an order, Commerce Service Center automatically records the activity in the customer’s Order History log. At any time, you can research a customer’s activities using these logs and then use the information to assist customers with requests and questions.
Accessing a Customer’s Order History
The Order History includes a complete list of all of the customer’s orders. Using the Order History you can quickly locate an order for a customer.
To access a customer’s Order History:
Activate the customer as outlined in Searching For Customers.
Click the customer’s name in the global context area. This brings up the customer’s profile page.
Scroll to the Order History section of the customer’s profile page.
You can click on an order number to view the order’s details.
Accessing a Customer’s Comments
At any time, you can access a list of comments that have been associated to a customer.
You can also attach comments to individual orders. However, these comments are stored in the order; they are not stored in the customer’s Comments log.
To access a customer’s notes:
Activate the customer as outlined in Searching For Customers.
Click the customer’s name in the global context area. This brings up the customer’s profile page.
Scroll to the Notes section of the page.
For information on how to access the comments in an order, see Searching For and Displaying Orders.
