You can remove an item from an existing order if the item does not have an item status of Delivered, Pending Remove, Remove, Pending Return, or Returned; if the order doesn’t have an order status of No Pending Action, Pending Remove, or Removed; and if no payment group has a status of Settled.
To remove an item from an existing order:
Display the order. Refer to Searching For and Displaying Orders.
In the Shopping Cart section, click Edit.
Remove the item by clicking the delete icon or changing the quantity and clicking Update.
Verify the Shipping and Billing information.
Submit the order.
Note: You do not need to change payment information when removing items from an order because the customer’s credit card is not charged (nor store credits or gift certificates applied) until the order is being prepared for shipment by your company’s fulfillment organization.
