When you are working with an order and an item within the order qualifies for a free gift, one of two actions may occur:

Should the gift that is selected not be available, you will be informed that the free gift selections are not available.

In the case where two gifts in the same line item come from different promotions, Commerce Service Center allows you to change the first gift in the item. To change the second gift, you need to remove the first gift from the item, and then change the second gift.


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