The status of an order indicates where the order is in the order process. You can view the order’s status in the Commerce Service Center on the Order Details page. The following table describes each order status.
Order Status | Description |
|---|---|
The order has been approved by either an approver of the organization or an agent. | |
Not used. However, by default you can search by this status on the Advanced Search for Orders page. | |
The order has been rejected by either an approver of the organization or an agent. | |
The order is unfinished and has not been checked out by the customer yet. | |
The order has shipped. It is en route to the customer via your company’s transport carrier. | |
Not used. However, by default you can search by this status on the Advanced Search for Orders page. | |
The order is awaiting the receipt of a returned item (or items), sent back from the customer to your company. | |
The order is awaiting action by an agent due to a system error when processing the order, such as a system failure in accessing inventory data. | |
The order requires the approval of an approver of the organization or the agent before it can complete the checkout process. | |
The order is in the process of being canceled. | |
The order is being packed and prepared for shipment to the customer. | |
Not used. However, by default you can search by this status on the Advanced Search for Orders panel. | |
The order has been canceled. It will not be shipped to the customer. | |
The order has been submitted to the warehouse staff to begin fulfillment. | |
The order is not an actual order that will be checked out. Instead, it is an order template that is used for a scheduled order service. Orders that will be checked out are created from this template on a defined schedule. |
