When a scheduled order fails, the order is not saved and the state of the schedule changes to Failed. The errors must be fixed in the scheduled order template and the schedule must be reactivated. If the schedule is reactivated without fixing the errors, the status of the schedule will change to active. If the next order submission fails again, the state will be changed back to Error.
Once the scheduled order template is fixed, the status of the schedule for the order will remain Failed until the order takes place and the next order submit has successfully occurred.
To view the errors that were encountered when the scheduled order was attempted, select the schedule’s error link. Once the errors have been identified, return to the scheduled order view and follow these steps to correct any problems in the scheduled order template:
Open and edit the scheduled order to correct the problems. Use the associated edit links on the Scheduled Order View page to being making modifications.
Once you have fixed the errors, proceed through the check out process until you read the Order Review page.
Click Update to save the changes and navigate to the Scheduled Order Confirmation page.
The Order Confirmation page will indicate if there are any failed schedules associated with this scheduled order.
Use the Scheduled Order ID link to return to the Schedule Order page.
To reactivate the failed schedule but not submit an order, click Activate. This also recalculates the next occurrence of the schedule.
To reactivate and submit an order, click Activate to activate the schedule and then Submit Now to submit an order created from the template.
