To view and/or claim a solution task:
From the Tasks tab Solutions Queue, select a filter option(s) from the available filter drop-down lists, and then click View. The Solutions Queue is updated to reflect filter selections. Solutions Queue filter options include:
Group
View
Status
Note: You must have the appropriate role/rights assigned in order to filter by Group.
From the Solution Queue, click the title of the solution you would like to view or modify. The Contribute tab is displayed.
From the Contribute tab, you can view, modify, and claim the solution and related solution task notes.
Note: You must have the appropriate role/rights assigned in order to modify the selected solution.
From the Contribute tab Next Steps panel, click a solution Next Step. Note: If you have the appropriate rights to approve and/or reject solutions, additional Next Step options may be available (such as Claim and Approve, and Claim and Reject).
Continue with Next Steps.
