The Session Activity Trends – Peak Concurrency report shows you how much your ATG Knowledge application is being used by reporting the following data:
the peak number of unique login sessions
for one or more organizations
occurring over a specified time interval
This report indicates the highest number of agents using the application concurrently during a certain period of time.
To view the report, select the organizations you would like to see in the report, the date range for results, and the frequency of data points to include.
The following is an example of the Session Activity Trends – Peak Concurrency report:
