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Document Information

Using This Documentation

Installation

Administration

Service

Identifying Components

Front and Rear Panel (Service)

Component Locations

Component Task Reference

Detecting and Managing Faults

Understanding Diagnostics and Tools

Diagnostics Process

Tool Availability

Log In To Oracle ILOM (Service)

Oracle ILOM Service-Related Commands

Interpreting LEDs

Front Panel Controls and LEDs

Configuring POST

POST Overview

Oracle ILOM Properties That Affect POST Behavior

Configure POST

Run POST With Maximum Testing

Managing Faults

PSH Overview

Check for Faults

Clear a Fault

Interpreting Log Files and System Messages

Check the Message Buffer

View Log Files (Oracle Solaris)

View Log Files (Oracle ILOM)

Preparing for Service

Safety Information

Safety Symbols

ESD Measures

Antistatic Wrist Strap Use

Antistatic Mat

Tools Needed for Service

Find the Modular System Chassis Serial Number

Find the Server Module Serial Number

Locate the Server Module

Preparing the Server Module for Removal

Shut Down the OS and Host (Commands)

Shut Down the OS and Host (Power Button – Graceful)

Shut Down the OS and Host (Emergency Shutdown)

Set the Server Module to a Ready-to-Remove State

Remove the Server Module From the Modular System

Accessing Internal Components

Prevent ESD Damage

Remove the Cover

Servicing Drives

Drive Configuration

Drive LEDs

Drive Hot-Plugging Guidelines

Determine Which Drive Is Faulty

Remove a Drive or Drive Filler

Install a Drive or Drive Filler

Verify a Drive

Servicing DIMMs

DIMM Configuration

DIMM FRU Names

DIMM LEDs

Determine Which DIMM Is Faulty

Remove a DIMM

Install a DIMM

Verify a DIMM

Servicing the FEM

FEM Configuration

Remove a FEM

Install a FEM

Servicing the SP Card

Remove the SP Card

Install the SP Card

Servicing the ID PROM

Remove the ID PROM

Install the ID PROM

Verify the ID PROM

Servicing the USB Drive

Remove the USB Drive

Install a USB Drive

Servicing the Battery

Remove the Battery

Install the Battery

Servicing the Enclosure Assembly (Motherboard)

Transfer Components to the New Enclosure Assembly

Returning the Server Module to Operation

Replace the Cover

Install the Server Module Into the Modular System

Powering On the Host

Power On the Host (Oracle ILOM)

Power On the Host (Power Button)

Glossary

Index

Check for Faults

The fmadm faulty command displays the list of faults detected by PSH. You can run this command from either the Oracle Solaris OS or the Oracle ILOM fault management shell.

The example used in this procedure checks for faults through Oracle ILOM.

If you are accessing the server module through the CMM, prepend each target path with /Servers/Blades/Blade_n, where n is the slot in which the server module is installed. For example, start /SP/faultmgmt/shell should be entered as start /Servers/Blades/Blade_n/SP/faultmgmt/shell.

  1. Access Oracle ILOM or log in to the Oracle Solaris OS.

    See Log In To Oracle ILOM (Service).

  2. (Oracle ILOM) Start the Oracle ILOM fault management shell.

    Skip this step if you are checking for faults through the Oracle Solaris OS.

    -> start /SP/faultmgmt/shell
    Are you sure you want to start /SP/faultmgmt/shell
    (y/n)? y
     
    faultmgmtsp>
    
  3. Check for PSH-diagnosed faults.

    This example shows how to check for faults through the Oracle ILOM fault management shell.

    faultmgmtsp> fmadm faulty
    ------------------- ------------------------------------ -------------- -------
    Time                UUID                                 msgid          Severity
    ------------------- ------------------------------------ -------------- -------
    2013-01-08/12:13:42 59b2d926-4896-e979-e85c-cfedb5daedf5 SPSUN4V-8000-F2 Major
     
    Problem Status    : solved
    Diag Engine       : fdd 1.0
    System
     
    System Component
       Manufacturer   : Oracle Corporation
       Name           : Netra SPARC T5-1B
       Part_Number    : 710537x-xx
       Serial_Number  : 1245NNxxx
     
    ----------------------------------------
    Suspect 1 of 1
       Fault class  : fault.memory.dimm-ue
       Certainty    : 100%
       Affects      : /SYS/MB/CM0/CMP/BOB6/CH1/D0
       Status       : faulted but still in service
     
       FRU
          Status            : faulty
          Location          : /SYS/MB/CM0/CMP/BOB6/CH1/D0
          Manufacturer      : Samsung
          Name              : 8192MB DDR3 SDRAM DIMM
          Part_Number       : 07042208,M393B1K70DH0-YK0
          Revision          : 02
          Serial_Number     : 00CE0212133341DB80
          Chassis
     
    Description : Description associated with fault.memory.dimm-ue
     
    Response    : Response associated with fault.memory.dimm-ue
     
    Impact      : Impact associated with fault.memory.dimm-ue
     
    Action      : Use 'fmadm faulty' to provide a more detailed view of this
                  event. Action associated with fault.memory.dimm-ue Please
                  refer to the associated reference document at
                  http://support.oracle.com/msg/SPSUN4V-8000-F2 for the latest
                  service procedures and policies regarding this diagnosis.
    

    In this example, a fault is displayed, indicating these details:

    • Date and time of the fault (2013-01-08/12:13:42).
    • UUID (59b2d926-4896-e979-e85c-cfedb5daedf5), which is unique for every fault. This is sometimes identified as an Event ID.
    • Message identifier (SPSUN4V-8000-F2), which can be used to obtain additional fault information.
    • Faulted component, including these details:
      • Location (/SYS/MB/CM0/CMP/BOB6/CH1/D0)

      • Part number (07042208,M393B1K70DH0-YK0)

      • Serial number (00CE0212133341DB80)

  4. Use the message ID to obtain more information about this type of fault:
    1. Obtain the message ID from console output.
    2. Log in to My Oracle Support at: http://support.oracle.com
    3. Search on the message ID.
  5. Follow the suggested actions to repair the fault.
  6. If necessary, clear the fault manually.

    See Clear a Fault.

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