The Phone Home service screen is used to manage the appliance registration as well as the Phone Home remote support service.
Registration connects your appliance with the Oracle Auto Service Request (ASR) feature. Oracle ASR automatically opens Service Requests (SR) for specific problems reported by your appliance. Registration also connects your appliance with My Oracle Support (MOS) to detect update notifications.
The Phone Home service communicates with Oracle support to provide:
Fault reporting - the system reports active problems to Oracle for automated service response. Depending on the nature of the fault, a support case may be opened. Details of these events can be viewed in Problems in Oracle ZFS Storage Appliance Customer Service Manual .
Heartbeats - daily heartbeat messages are sent to Oracle to indicate that the system is up and running. Oracle support may notify the technical contact for an account when one of the activated systems fails to send a heartbeat for too long.
System configuration - periodic messages are sent to Oracle describing current software and hardware versions and configuration as well as storage configuration. No user data or metadata is transmitted in these messages.
Support bundles - the Phone Home service must be enabled before support bundles can be uploaded to Oracle Support. See System in Oracle ZFS Storage Appliance Customer Service Manual for more information.
Update Notifications - creates an Alert when new software updates are available on My Oracle Support (MOS). See Software Update Notification in Oracle ZFS Storage Appliance Customer Service Manual for more information.
You must register to use the Phone Home service.