If the troubleshooting information fails to solve your problem, use the following table to collect information that you might need to communicate to the Oracle Service personnel.
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Troubleshooting and Diagnostics in Oracle Server X5-2 Service Manual
Oracle x86 Servers Diagnostics, Applications, and Utilities Guide For Servers with Oracle ILOM 3.1 and Oracle ILOM 3.2.x at: http://www.oracle.com/goto/x86admindiag/docs