Oracle systems with Oracle Auto Service Request securely transport electronic fault telemetry data to Oracle to expedite the diagnostic process. Oracle ASR software provides the ability to automatically notify Oracle Support and opens a service request on your behalf when specific hardware faults are detected.
The event notification is one-way, requiring no incoming Internet connections or remote access mechanism, and only includes the information needed to solve the problem.
Parts are dispatched upon reveipt of the service request. In many cases, Oracle engineers work to resolve the issue before you're even aware the problem exists.
For more information on setting up and installing support automation on the server, please refer to:
Or log in to your My Oracle Support account to access the "Oracle Auto Service Request (Doc ID 1185493.1)" knowledge article located at:
Both documents provide information on the necessary software required for ASR, all needed software downloads URLs, and essential configuration guidelines.