You can configure and automatically send the following types of email from your store:
Reset Password emails are sent when customers click the Forgotten Password link.
Abandoned Cart emails remind customers that they left unpurchased items in their shopping carts. You can configure settings that determine when Abandoned Cart notifications are sent. See Configure Abandoned Cart settings for more information.
Items Shipped emails let customers know that their orders have shipped. This notification is sent when Oracle Commerce Cloud Service receives confirmation from your order fulfillment system that an order has shipped.
Order Placed emails let customers know that an order has been submitted for fulfillment. This notification is usually sent as soon as an order is submitted, though if you specified a remorse period, the email is sent as soon as the time you specified for the remorse period has passed. See Using the Oracle Commerce Cloud Service Agent Console for more information about remorse periods.
Note: Several Wish List emails also appear in the list of email types. For details about Wish List emails, see Configure Wish Lists.
If your environment also includes the Oracle Commerce Cloud Service Agent Console, you can also send the following types of email.
Agent Cancel Order emails are sent when an agent cancels an order during the remorse period.
Agent Edit Order emails are sent when an agent amends an order during the remorse period.
Agent Forgot Password emails are sent when an agent resets a customer’s password.
Agent Return Order emails are sent when an agent processes a return.
Agent Return Order Refund emails are sent when an agent processes a return with a manual refund.
Agent Shopper Registration emails are sent to customers who agents register on your site.
If you are creating an account-based storefront, you can also send the following types of email:
Organization Assigned emails are sent when a contact has been assigned to an organization, has had her assigned organization changed, or has had her organization assignment removed. The email has information on the change that has been made and, for newly assigned contacts, a temporary, automatically-generated password so that the contact can log in to the storefront.
New Account emails are sent when a new contact is created for an account.
You can customize each type of email your store. For example, you can edit the text or change the colors and fonts to match those of your store. Also, for account-based storefronts, you can add a company name and logo to any of the email templates. See Customize Email Templates in Extending Oracle Commerce Cloud Service for more information.
In order to send email to customers, you must enable the email type, and specify the name and email address that appears in the From field of that type of email. You can specify a different name and email address for each type of email you enable.
To enable a type of email:
On the Settings tab, click Email Settings.
Click the type of email you want to enable.
Enter a name and valid email address that will appear in the From field for this type of email.
Click Enable.
Click Save.
