- Title and Copyright Information
- Preface
- 1 What’s New in This Release
- What’s New in Siebel Installation Guide, Siebel CRM 25.2 Update
- What’s New in Siebel Installation Guide, Siebel CRM 22.7 Update
- What’s New in Siebel Installation Guide, Siebel CRM 22.6 Update
- What’s New in Siebel Installation Guide, Siebel CRM 22.5 Update
- What’s New in Siebel Installation Guide, Siebel CRM 22.4 Update
- What’s New in Siebel Installation Guide, Siebel CRM 22.3 Update
- What’s New in Siebel Installation Guide, Siebel CRM 22.2 Update
- What’s New in Siebel Installation Guide, Siebel CRM 22.1 Update
- What’s New in Siebel Installation Guide, Siebel CRM 21.12 Update
- What’s New in Siebel Installation Guide, Siebel CRM 21.11 Update
- What’s New in Siebel Installation Guide, Siebel CRM 21.10 Update
- What’s New in Siebel Installation Guide, Siebel CRM 21.9 Update
- What’s New in Siebel Installation Guide, Siebel CRM 21.8 Update
- What’s New in Siebel Installation Guide, Siebel CRM 21.7 Update
- What’s New in Siebel Installation Guide, Siebel CRM 21.6 Update
- What’s New in Siebel Installation Guide, Siebel CRM 21.5 Update
- What’s New in Siebel Installation Guide, Siebel CRM 21.4 Update
- What’s New in Siebel Installation Guide, Siebel CRM 21.3 Update
- What’s New in Siebel Installation Guide, Siebel CRM 21.2 Update
- Additional Information
- 2 Overview of Installing Siebel CRM
- Overview of Installing Siebel CRM
- Installation-Related Changes for Siebel CRM
- Before You Install Siebel CRM
- General Guidelines for Installing Siebel CRM
- Overview of Siebel CRM Server Architecture
- Roadmap: Installing Siebel CRM for a New Deployment
- Roadmap: Installing Siebel CRM in an Update Installation Case (Existing Installation of Siebel CRM 17.x or Later)
- Roadmap: Installing Siebel CRM in a Migration Installation Case (Existing Installation of Siebel CRM 16.x or Earlier)
- Roadmap: Installing Siebel CRM in an Upgrade Installation Case (Existing Database Requiring Full Upgrade)
- 3 Siebel CRM Download and Installation
- 4 Configuring Siebel CRM Server Modules
- Configuring Siebel CRM Server Modules
- About Configuring Siebel CRM
- Running the Siebel Management Console
- Installing the Siebel Database
- Configuring the Siebel Gateway and Security
- Configuring the Siebel Enterprise
- Configuring the Siebel Server
- Configuring the Siebel Application Interface
- Configuring the Siebel Gateway Cluster
- Configuring the Siebel Migration Application
- Configuring the Siebel Deployment
- Managing the Siebel Deployment
- Accessibility for Siebel Management Console
- 5 Installing the Siebel Database on the RDBMS
- Installing the Siebel Database on the RDBMS
- About Database Updates for Siebel CRM
- About Installing the Siebel Database
- Creating Table Owner and Administrator Accounts
- Installing the Stored Procedures and User-Defined Functions on IBM DB2
- Starting the Siebel Database Configuration Wizard
- Installing the Siebel Database
- Activating License Keys
- Setting Up Your Environment to Support Global Time Zone
- Populating the Siebel File System
- Importing a Siebel Repository Manually into the Siebel Database
- 6 Additional Postinstallation and Configuration Tasks
- Additional Postinstallation and Configuration Tasks
- Importing Siebns.dat into Zookeeper
- Starting the Siebel Gateway
- Stopping and Starting the Siebel Application Container
- Configuring Siebel Application Containers for Automatic Start on UNIX
- Starting the Siebel Server Service on Windows
- Configuring the Siebel Gateway for Automatic Start on UNIX
- Configuring the Siebel Server for Automatic Start on UNIX
- Managing Environment Variables on UNIX
- Preparing to Run Siebel Server Components
- Enabling and Disabling Server Component Groups
- Enabling and Disabling Language-Specific Application Object Managers and Adding Languages
- Synchronizing Batch Components
- Migrating Siebel Enterprise Server and Siebel Server Parameter Settings
- Performing Additional Tasks to Configure Siebel Servers
- Updating the CRC Checksum Setting
- About Installing Additional Siebel Servers for an Existing Siebel Enterprise
- Customizing the Application Container for Siebel Application Interface
- Configuring the Common Logger for Siebel Application Interface
- Customizing URLs for Siebel CRM Applications
- Modifying the HTTPS Redirect Port or HTTP Port for Siebel Application Interface
- Compressing Static Content for Siebel Application Interface
- Load Balancing Siebel Application Interface by Configuring the workers.properties File
- Installing and Deploying Siebel CRM with Multiple Languages
- About Language Deployment and Migration Installations
- About Language Deployment on Siebel Server and Siebel Application Interface
- About Language Deployment Tasks Using the Database Configuration Wizard
- About Language Deployment for Unshipped Languages
- Limitations for Installing Additional Languages
- Scenarios for Installing and Deploying Multiple Languages
- Installing and Deploying All Required Languages Once
- Installing All Required Languages but Deploying Some Languages Later
- Deploying Multiple Languages Now and Later (Option 1)
- Deploying Multiple Languages Now and Later (Option 2)
- Installing and Deploying Additional Languages
- Importing Locale-Specific Data into the Siebel Repository
- Configuring Support for CalDAV or CardDAV Publishing
- Inactivating Workflow Processes
- 7 Installing Siebel Web Clients and Siebel Tools
- Installing Siebel Web Clients and Siebel Tools
- About Installing Siebel Web Client or Siebel Tools
- Installing and Using Oracle Database SE2 for the Local Database
- About Workspaces in Siebel Tools and the Siebel Runtime Repository
- Installing Desktop Integration Siebel Agent on Client Computers
- Siebel Client Deployment Requirements When Using Firewalls or Proxy Servers
- Configuring Siebel CRM for Pop-Up Blocker Compatibility
- Logging in to Your Siebel Application
- Siebel Web Client Shortcuts and Startup Options
- 8 Verifying and Troubleshooting Your Installation
- Verifying and Troubleshooting Your Installation
- Verifying Installation for Siebel CRM
- Reviewing the Installation Log Files
- Reviewing the Log Files for Siebel Application Interface
- Verifying That the Application Container Is Running
- Verifying That the Siebel Gateway Has Started
- Verifying the Installation Version Number for Siebel CRM
- Reviewing the Installation Directories for Siebel Enterprise Components
- Reviewing the Installation Directories for Siebel Gateway
- Reviewing the Installation Directories for Siebel Server
- Reviewing the Installation Directories for Siebel Database Configuration Utilities
- Reviewing the Installation Directories for Siebel Application Interface
- Troubleshooting Installation and Configuration for Siebel CRM
- Verifying the ODBC Data Source
- Troubleshooting the ODBC Data Source Connection
- Verifying Installation for the Siebel Database
- Troubleshooting Installation for the Siebel Database
- Verifying Installation for Siebel Tools
- Verifying Installation for the Siebel Web Client
- Verifying Installation for Oracle Database SE2
- Verifying Network Connectivity for the Siebel Server Computer
- Verifying Network Connectivity for Mobile Users
- Configuring the Siebel Mobile Web Client When Neither Siebel VB nor Siebel eScript Is Licensed
- 9 Uninstalling Siebel CRM
- 10 Requirements for Installing and Configuring Siebel CRM
- Requirements for Installing and Configuring Siebel CRM
- About Installing Siebel CRM
- Planning Your Siebel Deployment
- Preparing the Hardware and Planning Topologies
- Planning Disk Space and Configuration Requirements
- Planning RDBMS Installation and Configuration
- Managing Temporary Disk Space Required by Siebel Installers and Wizards
- About the Language in Which Siebel Installers and Wizards Run
- Planning to Install Multiple Instances of Siebel CRM
- Specifying the Locale for Siebel CRM
- Specifying the Locale for Your UNIX Operating System
- Setting Permissions and Ownership on UNIX
- Installing Siebel CRM from a Remote Server Computer on UNIX
- Restrictions on Host Names for Siebel Gateway and Siebel Server
- Restrictions on Names for Siebel Enterprise and Siebel Server
- File and Directory Naming Conventions
- Creating the Siebel File System
- Creating the Siebel Service Owner Account
- Requirements for Installing and Configuring Siebel Enterprise Components
- General Requirements for Installing and Configuring Siebel Enterprise Components
- Requirements for Siebel Gateway Authentication
- Requirements for Installing and Configuring the Siebel Gateway
- Requirements for Installing and Configuring the Siebel Server
- Requirements for Installing the Siebel EAI Connector
- Requirements for Installing and Configuring the Siebel Application Interface
- About the Siebel Application Interface
- Planning the Siebel Application Interface Topology
- General Requirements for Installing and Configuring the Siebel Application Interface
- Requirements for User Permissions for the Siebel Application Interface
- Requirements for Configuring Anonymous Users for the Siebel Application Interface
- Requirements for Installing and Configuring the Siebel Database
- Requirements for Installing Siebel Web Clients
- Administrative Rights for Installation
- Directory Naming Conventions
- Requirements and Recommendations for Siebel Web Client
- Restricted Support for Siebel Developer Web Client
- Requirements for Oracle Database SE2 and the Local Database
- Security-Related Software
- Other Oracle or Third-Party Software
- Chrome Browser Users
- Closing Browser Sessions
- Migration Installations
- Requirements for Installing Siebel Tools
- 11 Configuring the RDBMS
- Configuring the RDBMS
- Overview of Database Configuration
- Configuring an Oracle Database for Siebel CRM
- Guidelines for Selecting a Language for Oracle Database
- Guidelines for Configuring Settings in the init.ora File
- Guidelines for Sizing Redo Logs for an Oracle Database
- Guidelines for Creating Oracle Database Tablespaces
- Guidelines for Sizing the Oracle Database
- Guidelines for Creating Temporary Oracle Database Tablespaces
- Guidelines for Overriding Oracle Database Default Tablespaces for Database Objects
- Guidelines for Creating Oracle Database Objects
- Guidelines for Ongoing Oracle Database Administration
- Guidelines for Using Real Application Clusters for an Oracle Database
- Guidelines for Optimizing Oracle Parallel Queries for Siebel Web Tools
- Guidelines for Installing the Siebel Database in a Pluggable Database
- Configuring an IBM DB2 Database for Siebel CRM
- Guidelines for Setting IBM DB2 Database Configuration Parameters
- Guidelines for Selecting a Language for IBM DB2
- Guidelines for Creating the IBM DB2 Database
- Guidelines for Setting IBM DB2 Configuration Parameters
- Guidelines for Setting Up IBM DB2 Buffer Pools
- Guidelines for Creating IBM DB2 Tablespaces
- Guidelines for Overriding IBM DB2 Default Tablespaces for Database Objects
- Guidelines for Preventing IBM DB2 from Running Out of ODBC Statement Handles
- Guidelines for Increasing the Number of IBM DB2 User Processes Under AIX
- Guidelines for Determining IBM DB2 Log Space
- Guidelines for Creating IBM DB2 Database Objects
- Guidelines for Managing IBM DB2 Fragmentation
- Configuring a Microsoft SQL Server Database for Siebel CRM
- Guidelines for Configuring Microsoft SQL Server Parameters
- Guidelines for Selecting a Language for Microsoft SQL Server
- Guidelines for Creating the Microsoft SQL Server Database
- Guidelines for Allocating Microsoft SQL Server Database Log Space
- Guidelines for Overriding Microsoft SQL Server Default Tablespaces for Database Objects
- Guidelines for Creating Microsoft SQL Server Database Objects
- Guidelines for Ongoing Microsoft SQL Server Administration
- Updating Microsoft SQL Server Statistics
- Managing Microsoft SQL Server Fragmentation
- Configuring Siebel Server Connectivity to the Siebel Database
- 12 Siebel Deployment Planning Worksheet