Feature Summary

Impact to Existing Processes Definitions
  • Larger scale: These features have a higher potential impact on users due to their complex designs. Focus your acceptance testing on these features.
  • Small scale: These features have minimal impact on users and typically involve minor changes to fields, validations, or programs.
  • Report: These features have minimal impact on users and include new or modified, Oracle-delivered, ready-to-run reports.
  • None: These features are not delivered enabled. These features will need steps to use. You can choose if and when to enable them.

Download feature summary table.

Module Feature Delivered Enabled Impact to Existing Processes Action to Enable
12.2.13 Control Activation of Expired Warranty Contracts Small scale Potential Setup
12.2.13 Choose to Copy Charge Lines and PO Number in Copied Service Requests Small scale Potential Setup
12.2.13 Create Multiple Copies of Tasks Small scale Potential Setup
12.2.13 Derive Best Contract Automatically When Updating Severity or Type Small scale Potential Setup
12.2.13 Drill Down to Sales Orders from Charges Tab Small scale Potential Setup
12.2.13 Turn Off TCA Relationship Between Service Request and Install Base Instance Small scale Potential Setup
12.2.13 Change End Date on Service Contract Subline Without Creating New Subline Small scale None
12.2.13 Change Product Serial Number and Audit Prior Serial Number Small scale None
12.2.13 Control Default Counter Readings When Usage Contracts Are Renewed Small scale None
12.2.14 Approve Modified Contract After Changes Are Made Small scale Potential Setup
12.2.14 Price Usage Transactions Based on Billing Period Date Small scale Potential Setup
12.2.14 Start Extended Warranty Upon Goods Shipment Small scale Potential Setup
12.2.14 View Subscription Contracts in Install Base Small scale Potential Setup
12.2.14 Filter Out Zero-Charge Lines in Order Submission Process Small scale Potential Setup
12.2.14 Merge Customer Accounts Associated with Different Parties Small scale Potential Setup
12.2.14 Update Service Request Notes Small scale Potential Setup
12.2.14 Use Multiple Task Templates by Service Request Type Small scale Potential Setup
12.2.14 Carry Forward Source Agreement When Creating New Contract Small scale None
12.2.15 Configure IMAP Server Properties for the Email Center Download Processor None Setup Required
12.2.15 Integrate Email Center with Gmail Server Using OAUTH2 Protocol None Setup Required
12.2.15 Dispatch Center Dashboard: Built with Latest UX Technology None Setup Required
12.2.15 Generate Customer Field Service Report Using AI None Setup Required
12.2.15 Generate Field Service Notes Using AI None Setup Required
12.2.15 New Laptop App for Windows Built with Updated Technology None Setup Required
12.2.15 Use Sales Order Items to Create Different Types of Services Contracts None Setup Required
12.2.15 Configure Automatic Assignment of a Task Owner None Setup Required
12.2.15 Configure Data Security for Service Request Attachments None Setup Required
12.2.15 Manage Customer Address Defaulting in the Search Installed Base Window None Setup Required
12.2.15 Pass Service Charges Flexfield Values to Sales Order Flexfields in Order Management None Setup Required
12.2.15 Search Parties by PO Number in Contact Center HTML UI Small scale Potential Setup
12.2.15 Select the Status for a New Service Request in the Copy Service Request Process None Setup Required
12.2.15 View Current Location Party Name and Address for Instance in Customer Support HTML UIs Small scale Potential Setup
12.2.15 View Customer Credit Hold Status in the Contact Center UI None Setup Required
12.2.15 View Task Details in Infotile in Contact Center HTML UI Small scale Potential Setup
12.2.15 Delete Emails in Bulk Small scale None
12.2.15 Reroute All Emails from One Account to Another Small scale None
12.2.15 Cascade Invoice Print Flag Setting from Contract Header to Line Small scale None
12.2.15 Display Billing History for Contracts Created from Oracle Lease and Finance Management Small scale None
12.2.15 Preview Credit Amount Including Tax Before Contract Termination Small scale None
12.2.15 Set Billing Profile Option in Cascade Attributes API Small scale None
12.2.15 Summarize Credit Memo Lines for Extended Warranty Contracts Billed in Order Management Small scale None
12.2.15 Update the Contact Address Without Changing the Customer Address Small scale None
Mobile Release 10.0 Multiplatform: New App Built with Apache Cordova Framework Small scale Potential Setup