Contents
1 How do I get started with Help Desk?
2 Review Documentation and Videos
- Help Desk Documentation References
- Case Management Documentation References
- Visual Builder Studio Documentation References
- Technical References for HR Help Desk
- Knowledge Documentation References
3 Enable Help Desk in the Redwood Experience
- Enable Help Desk in the Redwood Experience
- Enable Adaptive Search (Elastic Search)
- Set Default Language
4 Setup User Permissions
5 Configure Fundamental Application Data
6 Setup Visual Builder Studio
- Validate the Current Visual Builder Studio Environment
- Other Considerations for Visual Builder Studio
- Configure Visual Builder Studio
- Change the UI Using Visual Builder Studio
7 Configure Optional Application Data
- Enable Action Plans for Help Desk
- Enable Audit History
- Enable Relationships
- Create Queues and Assignment Rules
- Review Reporting
- Configure Notifications
- Setup Deep Links or Embed HRHD Link in HCM Pages
- Setup Slack or Teams Integration
- Configure Oracle Digital Assistant
- Set Up Omnichannel and Presence
- Set Up Knowledge Management
- Set Up Milestones
- Set Up Case Management
- Set Up Actions and Action Plans
- Set Up Personal Signatures
- Set Up Default Values for Agent Experience