Revision History
This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:
| Date | Module | Feature | Notes |
|---|---|---|---|
|
24 MAY 2024 |
Platform | B2C Service Health Metrics |
This feature is a part of the 24B Quarterly release and requires an upgrade to leverage. |
|
24 MAY 2024 |
Channels | Chat in Browser UI: Create custom 'Action Buttons' for the Chat Panel |
This feature is a part of the 24B Quarterly release and requires an upgrade to leverage. |
|
24 MAY 2024 |
Channels | Chat in Browser UI: Report on “Not in Focus” Chat Time |
This feature is a part of the 24B Quarterly release and requires an upgrade to leverage. |
|
24 MAY 2024 |
Administration | Data Lifecycle Policies: Enforcing range operators in a filter |
This feature is a part of the 24B Quarterly release and requires an upgrade to leverage. |
|
24 MAY 2024 |
Administration | Data Lifecycle Policies: Custom policy to purge Chat Transcripts |
This feature is a part of the 24B Quarterly release and requires an upgrade to leverage. |
|
24 MAY 2024 |
Knowledge Advanced | Report on Access Type in More Tables |
This feature is a part of the 24B Quarterly release and requires an upgrade to leverage. |
| 24 MAY 2024 | Knowledge Advanced | Filter Search Results for Accounts by Content Type Privileges in BUI |
This feature is a part of the 24B Quarterly release and requires an upgrade to leverage. |
|
24 MAY 2024 |
Service Center | Chat in Browser UI: Agent Suggestions powered by Oracle Digital Assistant |
This feature requires Engagement Panel v17+ to be in place. |
|
24 MAY 2024 |
Service Center | Chat in Browser UI: Language Translation powered by OCI |
This feature requires Engagement Panel v17+ to be in place. |
|
24 MAY 2024 |
Extensibility | Event Services: Support for Azure Event Hub |
This feature is part of the BUI MAY III build (3.24.05.10-b0003). It is scheduled to be made available on non-production sites on 5/16 and is scheduled to be pushed to production sites on 5/30. |
|
16 MAY 2024 |
Administration | Enhanced Business Rules: Execute object event handlers for Tasks |
This feature is part of the BUI MAY I build (3.24.04.12-b0002). It is scheduled to be made available on non-production sites on 4/23 and is scheduled to be pushed to production sites on 5/2 |
|
03 MAY 2024 |
Integration | External Objects & Integrations: Custom Parameters for Authentication |
This feature is part of the BUI MAY II build (3.24.04.29-b0001). It is scheduled to be made available on non-production sites on 5/2 and is scheduled to be pushed to production sites on 5/16. |
|
03 MAY 2024 |
Administration | Element Manager: Import progression indicator |
This feature is part of the BUI MAY II build (3.24.04.29-b0001). It is scheduled to be made available on non-production sites on 5/2 and is scheduled to be pushed to production sites on 5/16. |
|
03 MAY 2024 |
Administration | Administration UI: New Enhancement Alert banner in Admin UI |
This feature is part of the BUI MAY II build (3.24.04.29-b0001). It is scheduled to be made available on non-production sites on 5/2 and is scheduled to be pushed to production sites on 5/16. |
|
03 MAY 2024 |
Administration | Service Usage Metrics: Relative threshold-based Sessions usage alerting. |
This feature is part of the BUI MAY II build (3.24.04.29-b0001). It is scheduled to be made available on non-production sites on 5/2 and is scheduled to be pushed to production sites on 5/16. |
|
03 MAY 2024 |
Reporting | Analytics: Honoring additional Chart Formatting in BUI |
This feature is part of the BUI MAY II build (3.24.04.29-b0001). It is scheduled to be made available on non-production sites on 5/2 and is scheduled to be pushed to production sites on 5/16. |
|
03 MAY 2024 |
Service Center | Agent Browser UI: Configuration Assistant Admin Card |
This feature is part of the BUI MAY II build (3.24.04.29-b0001). It is scheduled to be made available on non-production sites on 5/2 and is scheduled to be pushed to production sites on 5/16 |
|
03 MAY 2024 |
Service Center | Agent Browser UI: Disable Parent Node |
This feature is part of the BUI MAY II build (3.24.04.29-b0001). It is scheduled to be made available on non-production sites on 5/2 and is scheduled to be pushed to production sites on 5/16 |
|
03 MAY 2024 |
Administration | Element Manager: Notification of Completion of Export |
This feature is part of the BUI MAY I build (3.24.04.12-b0002). It is scheduled to be made available on non-production sites on 4/23 and is scheduled to be pushed to production sites on 5/2 |
|
03 MAY 2024 |
Administration | Element Manager: Element type information in dependencies view |
This feature is part of the BUI MAY I build (3.24.04.12-b0002). It is scheduled to be made available on non-production sites on 4/23 and is scheduled to be pushed to production sites on 5/2 |
|
03 MAY 2024 |
Platform | SPM Frameworks: Async CPMs for Task |
This feature is part of the BUI MAY I build (3.24.04.12-b0002). It is scheduled to be made available on non-production sites on 4/23 and is scheduled to be pushed to production sites on 5/2 |
|
05 APR 2024 |
Service Center | Email Notifications on Staff Account @mentions |
This feature is part of the BUI APR II build (3.24.04.03-b0001). It is scheduled to be made available on non-production sites on 4/04 and is scheduled to be pushed to production sites on 4/18 |
|
05 APR 2024 |
Administration | Element Manager: Modify Configuration Settings and Messages base values during import |
This feature is part of the BUI APR I build (3.24.03.15-b0003). It is scheduled to be made available on non-production sites on 4/02 and is scheduled to be pushed to production sites on 4/04 |
|
05 APR 2024 |
Service Center | Chat in Browser UI: View Agent Settings for Max Chats |
This feature is part of the BUI APR I build (3.24.03.15-b0003). It is scheduled to be made available on non-production sites on 4/02 and is scheduled to be pushed to production sites on 4/04 |
| 15 MAR 2024 | Accelerators | Ability to Share Feedback on Accelerators from the Listing Page |
This feature is part of the BUI MAR II build (3.24.03.01-b0001). It is scheduled to be made available on non-production sites on 3/07 and is scheduled to be pushed to production sites on 3/21 |
|
07 MAR 2024 |
Service Center | Agent Browser UI: Attachment Image Viewer |
This feature is part of the BUI MAR II build (3.24.03.01-b0001). It is scheduled to be made available on non-production sites on 3/07 and is scheduled to be pushed to production sites on 3/21. |
|
07 MAR 2024 |
Service Center | Browser UI: Add New Button in a Report Control Read only |
This feature is part of the BUI MAR II build (3.24.03.01-b0001). It is scheduled to be made available on non-production sites on 3/07 and is scheduled to be pushed to production sites on 3/21. |
|
07 MAR 2024 |
Service Center | Browser UI: Mark all Attachments Private |
This feature is part of the BUI MAR I build (3.24.02.16-b0002). It is scheduled to be made available on non-production sites on 2/22 and is scheduled to be pushed to production sites on 3/07 |
|
07 MAR 2024 |
Automation | Enhanced Business Rules: Export Usage Statistics |
This feature is part of the BUI MAR I build (3.24.02.16-b0002). It is scheduled to be made available on non-production sites on 2/22 and is scheduled to be pushed to production sites on 3/07 |
|
07 MAR 2024 |
Administration | Element Manager: Limit package size to prevent OOM issues | This feature is part of the BUI MAR I build(3.24.02.16-b0002). It is scheduled to be made available on non-production sites on 2/22 and is scheduled to be pushed to production sites on 3/07 |
| 07 MAR 2024 | Created initial document. |