Table of Contents

• Title and Copyright Information
• Revision History
• Overview
• Feature Summary
• B2C Service Center
  • Channels
    • Chat in Browser UI: Chat Header Can Be Color Coded for Wrap-up
    • Chat in Browser UI: Transfer Queue Allow List is Configured by Profile
    • Chat in Browser UI: Language Translation Powered by Third-Party Services
  • Platform
    • PHP Upgrade: Support Multiple PHP Versions
    • Search Service: Identify Persona of a Keyword Search
  • Service Center
    • Customer Portal: Framework Version 3.11 is Available
    • Browser UI: Agent Insight Supports Images on Insight Cards
  • Knowledge Advanced
    • Bulk Update User Groups
    • Updated Rich Text Area
    • View Filtering of User Groups in Customer Portal
  • Administration
    • BUI WYSIWYG Answer Editor Update to ORTL
    • Data Lifecycle Policies: Custom Reports on DLP Tables
    • Element Manager: Count of Nested Dependent Elements
    • Service Usage Metric: SUM Reports GET API
  • Digital Customer Service
    • Web Chat for B2C Service Support for 24.07.0 (24C) Client
  • Automation
    • Enhanced Business Rules: Exit Function
  • Reporting
    • Analytics: Auto-Filter on Report Column Header
    • Analytics: UX Enhancements of Infolet Dashboards in BUI
  • Integration
    • Event Delivery Service: Choose Required Objects
    • Event Delivery Service: Support for Oracle Integration Cloud