Revision History
This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:
| Date | Module | Feature | Notes |
|---|---|---|---|
| 26 MAR 2025 | Reporting | Chat Infolet Dashboard for Agents | This feature requires an upgrade to 25A. |
| 26 MAR 2025 | Administration | External Objects & Integrations: Send client authentication in body for OAuth2 flow | This feature does not require an upgrade to 25A and is available in product sites on 3/06/25. |
| 25 FEB 2025 | Digital Customer Service | Customer Portal: Session Authentication for Customer Portal (WebDav) API | This feature requires an upgrade to 25A and the customer portal version to be 3.11 or higher |
| 25 FEB 2025 | Reporting | Deferred report statistics in BUI Report Management | This feature requires an upgrade to 25A. |
| 25 FEB 2025 | Reporting | BUI Report Management in Navigation Set | This feature is part of the 3.25.02.14-b0001 - BUI Mar i release which is available on non-production sites on 2/20/2025 and on production sites on 3/06/2025 |
| 25 FEB 2025 | Service Center | Agent Browser UI: Oracle Rich Text Editor in Incident Threads | This feature is part of the 3.25.02.14-b0001 - BUI Mar i release which is available on non-production sites on 2/20/2025 and on production sites on 3/06/2025 |
| 25 FEB 2025 | Channels | Chat in Browser UI: Agents can Select the Language for Translation | This update is available starting February 21, 2025. |
| 24 FEB 2025 | Channels | Chat in Browser UI: Agent Suggestions powered by Third-Party Services | This update is available starting February 21, 2025 |
| 24 FEB 2025 | Channels | Chat in Browser UI: Toast & Desktop Notifications are Configurable | This update is available starting February 21, 2025 |
| 24 FEB 2025 | Administration | Managed API: ROQL Blacklist enhancements | This feature requires an upgrade to 25A. |
| 24 FEB 2025 | Administration | Enhanced Business Rules: Rule display improvements (view) | This feature requires an upgrade to 25A. |
| 24 FEB 2025 | Administration | Element Manager: Configuration Management of Customizable Menus | This feature is part of the 3.25.02.14-b0001 - BUI Mar i release which is available on non-production sites on 2/20/2025 and on production sites on 3/06/2025 |
| 24 FEB 2025 | Integration | Automated Campaign creation in Responsys | This feature is part of the 3.25.02.14-b0001 - BUI Mar i release which is available on non-production sites on 2/20/2025 and on production sites on 3/06/2025 |
| 24 FEB 2025 | Integration | Unity Integration: Unity Insights in Service Cloud | This feature is part of the 3.25.02.14-b0001 - BUI Mar i release which is available on non-production sites on 2/20/2025 and on production sites on 3/06/2025 |
| 24 FEB 2025 | Administration | Job Scheduler: Pass PHP parameters to Scripts | This feature requires an upgrade to 25A. |
| 24 FEB 2025 | Administration | Job Scheduler: Last Day of the Month scheduling | This feature requires an upgrade to 25A. |
| 24 FEB 2025 | Administration | Job Scheduler: Job Execution Log | This feature requires an upgrade to 25A. |
| 24 FEB 2025 | Platform | Event Delivery Service: Error log for Events | This feature is part of the 3.25.02.14-b0001 - BUI Mar i release which is available on non-production sites on 2/20/2025 and on production sites on 3/06/2025 |
| 24 FEB 2025 | Administration | Enhanced Business Rule: Support for decimal data type | This feature requires an upgrade to 25A. |
| 24 FEB 2025 | Knowledge Advanced | New Rich Text Editor for Authoring UI | The feature requires an upgrade to 25A. |
| 24 FEB 2025 | Knowledge Advanced | Usergroup and View filters on recommendation find page | This feature requires an upgrade to 25A. |
| 24 FEB 2025 | Extensibility | Managed API: Invoking reports on Rule Run Time Log table via CREST API | This feature requires an upgrade to 25A. |
| 24 FEB 2025 | Knowledge Advanced | Knowledge Overview Dashboard for Knowledge Advanced | This feature requires an upgrade to 25A. |
| 24 FEB 2025 | Service Center | Knowledge Overview Dashboard | This feature requires an upgrade to 25A. |
| 24 FEB 2025 | Service Center | Audit Log on Proposed Answer | This feature requires an upgrade to 25A. |
| 24 FEB 2025 | Knowledge Advanced | Source Syntax Highlighting Support | This feature requires an upgrade to 25A. |
| 24 FEB 2025 | Knowledge Advanced | Replacement Token based List of Articles | This feature requires an upgrade to 25A. |
| 24 FEB 2025 | Knowledge Advanced | Published/Unpublished articles report | This feature requires an upgrade to 25A. |
| 24 FEB 2025 | Knowledge Advanced | Custom Tags in the new rich text editor | This feature requires an upgrade to 25A. |
| 24 FEB 2025 | Knowledge Advanced | Content view event with search highlighting | This feature requires an upgrade to 25A. |
| 24 FEB 2025 | Knowledge Advanced | Author Note on Article Unpublish | This feature requires an upgrade to 25A. |
| 24 JAN 2025 | Service Center | Agent Browser UI: Standard Text Editor | This feature is part of the 3.25.01.03-b0001 - BUI Jan I build that will be available on nonproduction sites on Jan. 9 and available on production sites on Jan. 23rd |
| 13 JAN 2025 | Channels | Chat in Browser UI: Engagement Panel version update | This feature is part of the 3.25.01.03-b0001 - BUI Jan build that will be available on nonproduction sites on Jan. 9 and available on production sites on Jan. 23rd |
| 13 JAN 2025 | Service Center | Agent Browser UI: Response Options for Send on Save | This feature is part of the 3.25.01.03-b0001 - BUI Jan i build that will be available on nonproduction sites on Jan. 9 and available on production sites on jan. 23rd |
| 11 DEC 2024 | Created initial document. |