Contents

1 Overview

2 Activity Stream for CRM

3 Applications Common Components

4 Catalog, Price Books, Products, and Promotions

5 Common CRM

6 ConfigurationCRM Application Composer

7 Contact Center Application

8 Contracts

9 Customer Data Hub

10 Customer Data Model

11 Customer Data Quality

12 Interviews

13 Knowledge

14 Lead Management

15 Marketing Campaigns

16 Mobile Sales

17 Multichannel Technologies

18 Opportunity Management

19 Oracle Fusion Sales Cloud for Gmail

20 Order Capture Common Components

21 Partner Management

22 Promotions and Deal Management

23 SaaS Enablement

24 Sales

25 Sales Forecasting

26 Sales Predictor

27 Sales for Communications

28 Sales for Consumer Goods Retail Execution

29 Sales for High Tech Manufacturing

30 Sales for Office 365

31 Sales for Outlook

32 Service Request Management

33 Subscription Management

34 Supply Chain Management Common Components

35 Territory Management

36 Work Management

37 Incentive Compensation