The Big Picture Of Starting Service

Almost all requests to start service involve a conversation between a customer and a customer service representative (CSR). During this conversation, the following is defined:

• WHO will pay for the service (i.e., the account).
• WHEN the service is requested (i.e., the start date).
• WHAT TYPE of service is desired (i.e., the contract).
• HOW MUCH will be paid for the service (i.e., the rate and contract riders).

After the conversation is complete, one or more contracts in the state of pending start will exist.

In this section, we provide background information about the start process. For information about the page used to start service, refer to Start Stop Maintenance.

Related Topics:

Parent Topic: Start / Stop